Information Technology Support Technician

Newcastle United Football Club; Newcastle upon Tyne; On-site; GBP 22,000 - 30,000; Full time

Job summary

Newcastle United Football Club is seeking a proactive IT support specialist to join our commercial and sporting operations. You will deliver frontline assistance across our sites, ensuring fast, friendly service for players, staff and fans alike.

You'll handle incidents by phone, email or in person, log issues, triage requests, and coordinate with suppliers. The role offers a fast-paced environment at a club with bold ambitions on a global stage.

Responsibilities

• Provide first and second line IT support to users via phone, email and on-site.
• Log and troubleshoot IT issues and escalate faults when needed.
• Assist with systems administration tasks and reporting.
• Liaise with third-party suppliers.
• Provide matchday IT support and collaborate with the IT team.

Job description

Be part of something bigger. Keeping our club connected, supported and performing at its best through excellent technology and service.

We are the heartbeat of the city. A club with bold ambitions on a global stage and deep roots in our community. If you’re driven to raise the bar and make an impact, you’ll find the platform, the people and the pride to do your best work here.

This is a great opportunity to develop, learn and make a real contribution in a fast-paced and exciting environment.

About the role

To provide first-line IT support across a wide range of applications and services via telephone, email and in person across our sites, ensuring excellent customer service and timely issue resolution.

What you’ll do

• Provide efficient and customer-friendly first and Second line support to users via telephone, email and site visits;
• log and troubleshoot IT issues;
• escalate faults appropriately;
• support systems administration tasks and reporting;
• liaise with third-party suppliers;
• provide matchday support and work collaboratively within the IT team.

The team

You’ll be part of a friendly, supportive and dedicated team who will help you settle in and succeed. We value curiosity, teamwork and a positive approach

United As One.

We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.

Safeguarding

We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with.