Events IT Technician

Manchester Central; Manchester; On-site; GBP 26,000 - 38,000; Full time

Job summary

A leading event venue provider in Manchester is seeking an IT Support Specialist to implement, support, and maintain event IT services, including WiFi and telephony. The role requires troubleshooting complex technical issues and providing professional support to event clients. The ideal candidate should have a strong understanding of computer networking technologies and audio-visual systems, along with excellent organizational and communication skills, ensuring a high-quality experience for clients.

Qualifications

• Ability to troubleshoot complex technical issues in a fast-paced environment.
• Detailed understanding of computer networking technologies.
• Good understanding of audio-visual delivery systems.
• Strong understanding of the events industry and technical operations.
• Highly organized with strong attention to detail.
• Confident working with suppliers and stakeholders.
• Committed to delivering high-quality customer experience.

Responsibilities

• Implement and maintain event IT services including WiFi and Telephony.
• Provide timely technical support to event clients.
• Test and monitor events IT infrastructure for reliable delivery.
• Perform daily checks on building IT systems and Digital Signage.

Skills

Troubleshooting complex technical issues

Understanding of computer networking technologies

Understanding of audio-visual delivery systems

Organizational skills

Attention to detail

Confident communication with stakeholders

Commitment to customer experience

Job description

Reporting directly to the Head of IT, this role is working on a full time, permanent basis.

Responsibilities

• Implementing, supporting and maintaining event IT services including WiFi, Hardwired Internet, Telephony and Digital Signage Content
• Providing professional, timely technical support to event clients and internal teams
• Testing, maintaining and monitoring Events IT infrastructure to ensure reliable event delivery
• Daily checks on the buildings IT systems including visual checks of Digital Signage so that they work at optimum efficiency as well as monitor FOH areas from an IT point of view.

Qualifications

• The ability to troubleshoot complex technical issues in a fast-paced environment
• A detailed understanding of computer networking technologies
• A good understanding of audio-visual delivery systems
• A strong understanding of the events industry and technical operations such as IT and AV delivery
• Highly organised with strong attention to detail and documentation
• Confident working with suppliers, stakeholders and venue-wide teams
• Committed to delivering a high-quality, reliable customer experience