Evening & Weekend Duty Supervisor - Lead Leisure Team

Ipswich Borough Council; Ipswich; Presencial; GBP 23.000 - 24.000; Tempo parcial

Resumo da vaga

Ipswich Borough Council is seeking a Duty Supervisor to lead the leisure facility on evening and weekend shifts. The role is part-time, onsite in Ipswich (IP1 2DE), with a pay rate of £16.34 to £17.17 per hour and a permanent contract.

You will be the on-shift leader, motivating staff, delivering excellent customer service and ensuring safe, smooth operations. Prior supervisory and frontline customer service experience are key requirements.

Qualificações

• A level or 5 GCSEs including Maths and English or an NVQ Level 3 in leisure related subject.
• First Aid at Work certificate and AED/Defibrillation training desirable.
• Experience supervising staff and handling customer service in a frontline environment.

Responsabilidades

• Be the trusted leader on shift, motivating colleagues and delightful customers.
• Make decisions that keep the operation moving and safe.
• Supervise, coach and develop team members on site.
• Ensure high service standards and effective response to issues.

Conhecimentos

Active listening

Customer rapport

Organisation & prioritisation

Problem solving

Coaching sports

Formação

A level or 5 GCSEs including Maths and English

NVQ Level 3 in leisure related subject

First Aid at Work certificate

RLSS NPLQ

Ferramentas

Microsoft Word/Excel/Outlook

XN Computerised Booking System

PowerPoint

Descrição da vaga

Ipswich Borough Council is seeking a Duty Supervisor to lead the leisure facility on evening and weekend shifts. The role is part-time, onsite in Ipswich (IP1 2DE), with a pay rate of £16.34 to £17.17 per hour and a permanent contract.

You will be the on-shift leader, motivating staff, delivering excellent customer service and ensuring safe, smooth operations. Prior supervisory and frontline customer service experience are key requirements.