Evening Shift Supervisor — Lead Processing Team

Vaultex UK Ltd

Tonbridge

On-site

GBP 33,000 - 35,000

Full time

14 days+

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Benefits offered by this job

Pension

Holiday allowance

Life assurance

Income protection

Discounts and perks

Job summary

Vaultex UK Ltd in Tonbridge is seeking a Shift Supervisor to run the Processing Team on a 35-hour weekly shift (Mon-Fri, 14:00-22:00). You will lead, motivate and ensure production targets and customer service levels are met within safety and compliance standards.

The role demands strong leadership, excellent communication, and a flexible approach. You will oversee training, performance reviews, and cross-functional collaboration, with a view to continuous improvement and staff engagement.

Qualifications

Confident and approachable with excellent communication and interpersonal skills
Time Management skills; organisational skills; operational knowledge and experience
Ability to meet team/shift targets and deadlines
Customer Service skills and experience
Good computer literacy and numeracy skills
Leadership and people management skills
Flexible approach to work
Conducting interviews, investigations and performance reviews including providing feedback
Proven ability to lead and motivate a team
Demonstrate a willingness to embrace change
Adhere to company core standards of behaviour and values
Demonstrated operational experience as a supervisor or team leader within a Note/Coin Site or similar production orientated environment

Responsibilities

Manage and lead the team.
Ensure shift production operates to its optimum efficiency.
Ensure employees are trained to maximise flexibility within the site.
Effective communication including co-operation within team and across shift/site.
Ensure customer service is a priority and the shift/team meets or exceeds agreed customer service levels.
Motivate and drive the team to ensure optimum performance.
Promote a professional image to customers, both internal and external.
Adherence to company and Bank of England/Royal Mint policy and procedures.
Identification, investigation and solving of problems.
Other Reporting requirements.
Effective Performance management of team members including all HR related tasks.
Present briefings to team members ensuring opportunity for feedback and understanding.
Other General duties as delegated by the Shift Manager.
Champion Health and Safety standards within the workplace.
Champion and implement change.
Continuous focus on employee engagement including diversity and inclusion in the workplace.
Promote CSR within the workplace.