Supervisor

Vaultex Uk Ltd; East Malling; On-site; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Living Wage employer

Investors in People Platinum

Holiday allowance (varies by grade)

Group life assurance 4x salary

Employee Assistance Programme

Learning and Development opportunities

Performance-based yearly bonus

Volunteer day

Peppy health platform

Aviva Digicare+ health checks

Zurich Virtual GP

Job summary

Vaultex Uk Ltd in Tonbridge (Medway House, Tonbridge, Kent) is seeking a Shift Manager to run the day-to-day operations of the processing shift. You will lead the team to meet production targets, provide strong leadership, and ensure procedures are followed while delivering high-quality service to customers.

The role requires managing performance, training staff for flexibility, and promoting a professional image.

Qualifications

• Time management, organisational and operational knowledge.
• Ability to meet shift targets and deadlines.
• Customer service experience.
• Leadership and people management skills.
• Flexible approach to work.
• Experience conducting interviews, investigations and performance reviews including feedback.
• Proven ability to lead and motivate a team.
• Willingness to embrace change.
• Experience as a supervisor or team leader within a production-oriented environment.

Responsibilities

• Manage and lead the shift team.
• Ensure shift production operates to its optimum efficiency.
• Ensure employees are trained to maximise flexibility within the site.
• Ensure customer service is a priority and the shift/team meets or exceeds agreed customer service levels.
• Motivate and drive the team to ensure optimum performance.
• Promote a professional image to customers, both internal and external.
• Identification, investigation and solving of problems.
• Other HR reporting requirements and performance management of team members.
• Present briefings to team members and capture feedback.
• Assist the Shift Manager with general duties and change initiatives.
• Champion Health and Safety standards and CSR within the workplace.
• Support and implement continuous improvement and employee engagement.

Skills

Time management

Target achievement

Customer service

Leadership

Flexibility

Interviews & reviews

Team motivation

Change management

Operational supervision

Job description

Who we are

Hours: Monday to Friday 14:00 - 22:00 - 35 hours per week

Grade: CM30

Location: Medway House, 100 Vale Road, Tonbridge, Kent, TN9 1SH.

Salary: £32,697 per annum plus £2672 shift allowance. Total £35,369.

Job purpose

Act in the day to day running of the shift and showing strong leadership skills, be self-motivated and flexible within the working environment, ensuring procedures are adhered to within the department at all times. Supervise the Processing Team and take the responsibility of production/processing targets and leading the team to deliver key objectives and optimum performance.

Deliver high quality service to achieve maximum customer satisfaction while working within tight deadlines.

Main responsibilities

• Manage and lead the team.
• Ensure shift production operates to its optimum efficiency.
• Ensure employees are trained to maximise flexibility within the site.
• Ensure customer service is a priority and the shift/team meets or exceeds agreed customer service levels.
• Motivate and drive the team to ensure optimum performance.
• Promote a professional image to customers, both internal and external.
• Identification, investigation and solving of problems.
• Other Reporting requirements.
• Effective Performance management of team members including all HR related tasks.
• Present briefings to team members ensuring opportunity for feedback and understanding.
• Other General duties as delegated by the Shift Manager.
• Champion Health and Safety standards within the workplace.
• Champion and implement change.
• Continuous focus on employee engagement including diversity and inclusion in the workplace.
• Promote CSR within the workplace.

Knowledge, skills and experience required.

• Time Management skills; organisational skills; operational knowledge and experience
• Ability to meet team/shift targets and deadlines
• Customer Service skills and experience
• Leadership and people management skills
• Flexible approach to work
• Conducting interviews, investigations and performance reviews including providing feedback
• Proven ability to lead and motivate a team
• Demonstrate a willingness to embrace change
• Demonstrated operational experience as a supervisor or team leader within a Note/Coin Site or similar production orientated environment

What we offer you

We are a Living Wage employer with Investors in People Platinum status, and as such have a great range of benefits:

• Competitive holiday allowance with an option to purchase additional holidays (varies by grade).
• Group life assurance 4 x salary.
• VaulteXtra discounts on retailers, cycle to work, childcare vouchers, gym membership, cash back on purchase, eye tests and many more.
• Employee Assistance Programme - a free service should our employees require professional and impartial advice for legal advice and counselling.
• Robust Learning and Development team and opportunities for career progression.
• Performance based yearly bonus (grade dependant).
• One day paid volunteering opportunity each year.
• Mentorship programmes.
• Access to Peppy - a digital health platform providing support for healthcare in menopause, fertility, men's and women's health.
• Access to Aviva Digicare+ for annual health checks, nutritional consultations, mental health support, bereavement support and more.
• Access to Zurich's Virtual GP service.
• Charles Cameron - free access to independent mortgage advice.

Our culture

Continue the conversation

If you require any reasonable adjustments throughout the recruitment process, please let us know.