Evening Shift Leader, Cash Processing Team

Vaultex UK Limited; Tonbridge; Hybrid; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Pension (auto-enrolment)

Holiday allowance (varies by grade)

Group life assurance

Income protection

VaulteXtra discounts

Employee Assistance Programme

Learning and Development

Annual bonus

Volunteering day

Mentorship programmes

Peppy health platform

Aviva Digicare+

Zurich Virtual GP

Job summary

Vaultex UK Ltd is recruiting a Shift Supervisor to lead the Processing Team on a 35-hour week, Monday to Friday 14:00-22:00, at the Tonbridge site. You will oversee production and drive targets while maintaining high service levels and safety compliance.

The role requires strong leadership, excellent communication, and a proactive approach to training, performance management, and continuous improvement within a secure cash processing environment.

Qualifications

• Confident and approachable with excellent communication and interpersonal skills.
• Time Management skills; organisational skills; operational knowledge and experience
• Ability to meet team/shift targets and deadlines
• Customer Service skills and experience
• Good computer literacy and numeracy skills
• Leadership and people management skills
• Flexible approach to work
• Conducting interviews, investigations and performance reviews including providing feedback
• Proven ability to lead and motivate a team
• Demonstrate a willingness to embrace change
• Adhere to company core standards of behaviour and values
• Demonstrated operational experience as a supervisor or team leader within a Note/Coin Site or similar production orientated environment

Responsibilities

• Manage and lead the team.
• Ensure shift production operates to its optimum efficiency.
• Ensure employees are trained to maximise flexibility within the site.
• Effective communication including co-operation within team and across shift/site.
• Ensure customer service is a priority and the shift/team meets or exceeds agreed customer service levels.
• Motivate and drive the team to ensure optimum performance.
• Promote a professional image to customers, both internal and external.
• Adherence to company and Bank of England/Royal Mint policy and procedures.
• Identification, investigation and solving of problems.
• Other Reporting requirements.
• Effective Performance management of team members including all HR related tasks.
• Present briefings to team members ensuring opportunity for feedback and understanding.
• Other General duties as delegated by the Shift Manager.
• Champion Health and Safety standards within the workplace.
• Champion and implement change.
• Continuous focus on employee engagement including diversity and inclusion in the workplace.
• Promote CSR within the workplace.

Skills

Leadership

Communication

Time management

Customer service

Numeracy

Computer literacy

People management

Interviewing

Performance reviews

Change management

Diversity & inclusion

Job description

Vaultex UK Ltd is recruiting a Shift Supervisor to lead the Processing Team on a 35-hour week, Monday to Friday 14:00-22:00, at the Tonbridge site. You will oversee production and drive targets while maintaining high service levels and safety compliance.

The role requires strong leadership, excellent communication, and a proactive approach to training, performance management, and continuous improvement within a secure cash processing environment.