Supervisor

Vaultex UK Ltd; Tonbridge; On-site; GBP 33,000 - 35,000; Full time

Benefits offered by this job

Pension

Holiday allowance

Life assurance

Income protection

Discounts and perks

Job summary

Vaultex UK Ltd in Tonbridge is seeking a Shift Supervisor to run the Processing Team on a 35-hour weekly shift (Mon-Fri, 14:00-22:00). You will lead, motivate and ensure production targets and customer service levels are met within safety and compliance standards.

The role demands strong leadership, excellent communication, and a flexible approach. You will oversee training, performance reviews, and cross-functional collaboration, with a view to continuous improvement and staff engagement.

Qualifications

• Confident and approachable with excellent communication and interpersonal skills
• Time Management skills; organisational skills; operational knowledge and experience
• Ability to meet team/shift targets and deadlines
• Customer Service skills and experience
• Good computer literacy and numeracy skills
• Leadership and people management skills
• Flexible approach to work
• Conducting interviews, investigations and performance reviews including providing feedback
• Proven ability to lead and motivate a team
• Demonstrate a willingness to embrace change
• Adhere to company core standards of behaviour and values
• Demonstrated operational experience as a supervisor or team leader within a Note/Coin Site or similar production orientated environment

Responsibilities

• Manage and lead the team.
• Ensure shift production operates to its optimum efficiency.
• Ensure employees are trained to maximise flexibility within the site.
• Effective communication including co-operation within team and across shift/site.
• Ensure customer service is a priority and the shift/team meets or exceeds agreed customer service levels.
• Motivate and drive the team to ensure optimum performance.
• Promote a professional image to customers, both internal and external.
• Adherence to company and Bank of England/Royal Mint policy and procedures.
• Identification, investigation and solving of problems.
• Other Reporting requirements.
• Effective Performance management of team members including all HR related tasks.
• Present briefings to team members ensuring opportunity for feedback and understanding.
• Other General duties as delegated by the Shift Manager.
• Champion Health and Safety standards within the workplace.
• Champion and implement change.
• Continuous focus on employee engagement including diversity and inclusion in the workplace.
• Promote CSR within the workplace.

Skills

Communication

Time management

Target achievement

Customer service

Computer literacy

Leadership

Flexibility

Performance reviews

Team leadership

Adaptability

Core values

Operations supervision

Job description

Who we are

Vaultex are the UK’s leading cash processing company, with sites nationwide. When you join us, you are supporting businesses to run securely and more efficiently, and ensuring continued access to cash for the millions of people that depend on it. To find out more you can visit our website.

Hours: Monday to Friday 14:00 - 22:00 - 35 hours per week Grade: CM30 Location: Medway House, 100 Vale Road, Tonbridge, Kent, TN9 1SH. Salary: £32,697 per annum plus £2672 shift allowance. Total £35,369.

Job purpose

Act in the day to day running of the shift and showing strong leadership skills, be self-motivated and flexible within the working environment, ensuring procedures are adhered to within the department at all times. Supervise the Processing Team and take the responsibility of production/processing targets and leading the team to deliver key objectives and optimum performance. Deliver high quality service to achieve maximum customer satisfaction while working within tight deadlines.

Main responsibilities

• Manage and lead the team.
• Ensure shift production operates to its optimum efficiency.
• Ensure employees are trained to maximise flexibility within the site.
• Effective communication including co-operation within team and across shift/site.
• Ensure customer service is a priority and the shift/team meets or exceeds agreed customer service levels.
• Motivate and drive the team to ensure optimum performance.
• Promote a professional image to customers, both internal and external.
• Adherence to company and Bank of England/Royal Mint policy and procedures.
• Identification, investigation and solving of problems.
• Other Reporting requirements.
• Effective Performance management of team members including all HR related tasks.
• Present briefings to team members ensuring opportunity for feedback and understanding.
• Other General duties as delegated by the Shift Manager.
• Champion Health and Safety standards within the workplace.
• Champion and implement change.
• Continuous focus on employee engagement including diversity and inclusion in the workplace.
• Promote CSR within the workplace.

Knowledge, skills and experience required.

• Confident and approachable with excellent communication and interpersonal skills
• Time Management skills; organisational skills; operational knowledge and experience
• Ability to meet team/shift targets and deadlines
• Customer Service skills and experience
• Good computer literacy and numeracy skills
• Leadership and people management skills
• Flexible approach to work
• Conducting interviews, investigations and performance reviews including providing feedback
• Proven ability to lead and motivate a team
• Demonstrate a willingness to embrace change
• Adhere to company core standards of behaviour and values
• Demonstrated operational experience as a supervisor or team leader within a Note/Coin Site or similar production orientated environment

What we offer you

We are a Living Wage employer with Investors in People Platinum status, and as such have a great range of benefits:

• A generous company pension – auto-enrolled 4% employee 10% employer.
• Competitive holiday allowance with an option to purchase additional holidays (varies by grade).
• Group life assurance 4 x salary.
• Group income protection.
• VaulteXtra discounts on retailers, cycle to work, childcare vouchers, gym membership, cash back on purchase, eye tests and many more.
• Employee Assistance Programme – a free service should our employees require professional and impartial advice for legal advice and counselling.
• Robust Learning and Development team and opportunities for career progression.
• Performance based yearly bonus (grade dependant).
• One day paid volunteering opportunity each year.
• Mentorship programmes.
• Access to Peppy - a digital health platform providing support for healthcare in menopause, fertility, men's and women's health.
• Access to Aviva Digicare+ for annual health checks, nutritional consultations, mental health support, bereavement support and more.
• Access to Zurich's Virtual GP service.
• Charles Cameron - free access to independent mortgage advice.

Our culture

Vaultex acknowledges every person’s right to feel valued, respected, and fairly rewarded for what they do. We foster a collaborative environment where everyone is encouraged to share their views and shape Vaultex’s future. We are proud to demonstrate our commitment to transparency and progress as a Work180 endorsed employer. Find out more about our company culture by watching this Video. We are committed to building a diverse, inclusive and authentic workplace where everyone is supported to be their best.

Equal opportunities

Vaultex UK Ltd is an equal opportunities employer and welcomes applications from all members of the community. We strongly encourage applications from those with disabilities, are culturally & linguistically diverse, are veterans and identify as LGBTQIA+. We value your lived experience and knowledge.

Reasonable adjustments

If you require any reasonable adjustments throughout the recruitment process, please let us know.

Screening requirements

Due to the secure nature of our business, all successful candidates will need to provide a five-year traceable work history (satisfactory employment references or evidence to explain employment gaps) and complete a criminal record and credit background check.

About Vaultex

Vaultex are the UK’s leading cash management company, providing best in class management services for our customers and ensuring continued access to cash across the UK. Formed in 2007 as a joint venture between HSBC and Barclays, Vaultex is a world recognised leader for efficient cash services and the largest member of the Bank of England’s note circulation scheme. Meet our executive team here. Find out more about what we do and who we partner with here.

Serving our communities

We strive to positively impact the communities we operate in. Our focus on employability and social mobility has helped equip thousands of young and disadvantaged people with skills, equipment, or resources that enhance their future prospects.

Additional commitments

Find out more about our ongoing commitment to sustainability, inclusivity and innovation in our ESG report.