Part-Time Evening Operations Support

FedEx Express México; Swindon; On-site; GBP 21,000 - 25,000; Part time

Job summary

GBJ FedEx Express UK Transportation Limited is seeking a part-time Customer Service Associate in Swindon to handle customer calls about collections and deliveries, sort and allocate premium deliveries, and input data into the tracking system. Hours are 20 per week, Monday to Friday, 16:00–20:00, with pay premia for evening and night hours.

Salary is £14.02 per hour with additional premia (£1.51 7pm–10pm and £1.82 10pm–6am).

Qualifications

• Strong customer service experience preferred.
• Good communication and data-entry skills.
• Ability to follow processes and work in a team.

Responsibilities

• Answer incoming calls from customers regarding collection requests and delivery queries.
• Sort and allocate premium and distance deliveries.
• Check and investigate failed deliveries/collections when needed.
• Prioritise and re-allocate failures for the next day delivery as required.
• Input data into the tracking system.
• Maintain clear communications with the team, managers and other depots.
• Follow FedEx processes, procedures and regulatory requirements.

Skills

Customer service

Data entry

Communication

Phone support

Tools

CRM software

Job description

GBJ FedEx Express UK Transportation Limited is seeking a part-time Customer Service Associate in Swindon to handle customer calls about collections and deliveries, sort and allocate premium deliveries, and input data into the tracking system. Hours are 20 per week, Monday to Friday, 16:00–20:00, with pay premia for evening and night hours.

Salary is £14.02 per hour with additional premia (£1.51 7pm–10pm and £1.82 10pm–6am).