Evening Office Coordinator

The Dorchester; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Complimentary stays

Hotel discounts

Employee pension

Apprenticeships

Social events

Referral bonus

Well-being support

Job summary

The Dorchester is looking for a Housekeeping Evening Office Coordinator to join our luxury hotel team. You will manage evening room allocations, coordinate the evening porter, and close Nexus tasks while preparing for the morning shift.

This role emphasizes strong guest service, meticulous administration, and seamless inter-department communication. Applicants should have prior experience in a 5-star hotel, be proficient with Nexus, Opera and MS Office, and demonstrate excellent communication

Qualifications

• Experience in a 5-star hotel environment.
• Good knowledge of Nexus and Opera.
• Strong customer service and communication skills.

Responsibilities

• Manage room allocation for the evening room attendant.
• Oversee workload for the evening house porter and ensure tasks are completed.
• Close jobs in Nexus, remove allocations, and prep for morning shift.
• Prepare floor supervisor task lists with statuses and room requests.
• Follow up on Nexus cases.
• Handle handover for the Morning Office Coordinator.
• Answer guest calls and queries.
• Maintain communication with Front Office Coordinator about room status and departures.

Skills

Customer service

Communication

English fluency

Tools

Nexus

Opera

Microsoft Office

Job description

Join us as a Housekeeping Evening Office Coordinator at The Dorchester, recognised
as one of 'The Sunday Times Top 10 Best Places to Work for' in 2024 & 2025
and 'Hotel of the year - London' at the 2024 AA Hospitality Awards. We
continually strive to build and nurture a culture where inclusiveness is part
of our DNA, reflected in our values of passion, personality, respect, working
together, and creativity. We believe that a variety of perspectives enriches
our culture and drives our success.

We care about your career and are known for having the
absolute best people in the industry. When you join us as Housekeeping Evening Office Coordinator, you start a unique opportunity to become celebrated as
the very best in your field. You'll learn not only from your fellow Legends,
but also through our award-winning learning academy, so that you can achieve
the highest standards of craft, service, and leadership and become a legend in
your own story.

What you'll do

As a Housekeeping Evening Office Coordinator you'll love what you do and take pride in taking care of our guests:

• Manage room allocation for the evening room attendant
• Managing the workload for the evening house porter and
  ensuring all his tasks are completed
• Closing Jobs in the system ( Nexus), allocations removal
  and setting up for the morning shift
• Preparing the floor supervisor task list with all the
  statuses and room requests
• Follow up on Nexus cases
• Carry out administrative task such as handover
  preparation for the Morning Office Coordinator
• Dealing with guest phone calls and queries
• Ensure
  frequent communication with the Front Office Coordinator in regards to room
  allocation, departures, priority rooms and out of service/ out of order rooms.

The items shared are the essence of a day in the life of an Evening Office Coordinator, but we'll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• Previous experience in a 5 star hotel environment
• Good knowledge of Microsoft office, Nexus and Opera
• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As an Evening Office Coordinator you’ll have the opportunity to bring these to life and continue to create our legacy.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.

What you'll get

• Complimentary Stays : Enjoy
  complimentary stays with breakfast at Dorchester Collection Hotels every
  year.
• Discounts with ourhotels, and benefit from discounts at various high street and online
  shops
• Employee Perks : Enrol
  from day 1 into the Royal London Private Pension scheme (we contribute 8%
  towards your pension); Benefit from seasonal ticket loan, rental deposit
  scheme, private financial advice, and eye care vouchers.
• Training and Development : Advance
  in your career by accessing various apprenticeships from Level 2 to
  Hospitality Degree Level 5. We partner with outstanding nationally recognised Apprenticeship providers.
• Social Events :
  Participate in vibrant social events, including a summer party, winter
  ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus : Earn a
  £1000 bonus when you recommend a friend.
• Well-being Support : Access
  immediate well-being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call People & Culture team on 02073197011 or email [e-mail] so that we can discuss how we can support you through this process.