Evening Housing Concierge & Safety Advocate

Home Group Limited; Sunderland; In loco; GBP 15.000 - 22.000; Part-time

Vantaggi offerti da questo lavoro

Health cash plan

Enhanced DBS paid by employer

Instant pay with Stream

Pension contributions

Descrizione del lavoro

Home Group Limited in Sunderland is seeking a part-time Customer Support Assistant to help keep residents and visitors safe and comfortable. You will monitor CCTV, greet customers, and coordinate simple repairs or cleaning tasks, with an Enhanced DBS check paid by the employer.

You’ll respond calmly to incidents, communicate clearly, and work with colleagues to prevent anti-social behaviour while supporting vulnerable customers.

Competenze

• Calm under pressure with effective communication.
• Experience in supporting vulnerable customers.
• Good judgement and clear communication.

Mansioni

• Walk around the building checking CCTV, fire doors and communal areas.
• Greeting customers and visitors, picking up repairs or cleaning.
• The first line of support for our customers when our wider team or their own support network aren't around to help!
• Monitor and respond to incidents calmly, quickly and fairly.
• Work with colleagues and partners to manage anti-social behaviour.

Conoscenze

Communication skills

Customer service

Teamwork

Descrizione del lavoro

Home Group Limited in Sunderland is seeking a part-time Customer Support Assistant to help keep residents and visitors safe and comfortable. You will monitor CCTV, greet customers, and coordinate simple repairs or cleaning tasks, with an Enhanced DBS check paid by the employer.

You’ll respond calmly to incidents, communicate clearly, and work with colleagues to prevent anti-social behaviour while supporting vulnerable customers.