Evening Front Desk & Student Experience Lead

CATS Global Schools Group; Cambridge; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Cycle to work Scheme

Free flu vaccine

Free eye tests

Financial wellbeing support via WageSt

Employee Assistance Programme

Enhanced Maternity and Paternity pay

Job summary

Cambridge School of Visual and Performing Arts (CSVPA), part of CATS Global Schools, seeks an Out of Hours Receptionist to join the team in Cambridge. You will manage the front desk from 4:30pm to 8:00pm, Monday to Friday, delivering a welcoming atmosphere and high-quality customer service to students, staff and visitors.

The role requires adaptability, a friendly, professional demeanour, and the ability to handle evenings with minimal supervision.

Qualifications

• Good IT skills with ability to navigate a database system.
• Strong literacy and numeracy.
• Excellent customer service and communication abilities.
• Ability to relate well to young people.
• Professional telephone manner and appearance.
• Proactive, flexible and reliable with a calm approach.
• Able to work as part of a team and lead by example.

Responsibilities

• Operate front desk during evenings and ensure a welcoming atmosphere for visitors, staff and students.
• Deliver high-quality customer service and resolve routine queries.
• Support general administrative tasks as part of the college admin team.
• Be adaptable to varying workloads and times when other staff are not present.
• Refer to the full responsibilities in the job description attachment.

Skills

IT skills

Literacy

Numeracy

Customer service

Communication

Relate to young people

Telephone manner

Initiative

Team player

Job description

Cambridge School of Visual and Performing Arts (CSVPA), part of CATS Global Schools, seeks an Out of Hours Receptionist to join the team in Cambridge. You will manage the front desk from 4:30pm to 8:00pm, Monday to Friday, delivering a welcoming atmosphere and high-quality customer service to students, staff and visitors.

The role requires adaptability, a friendly, professional demeanour, and the ability to handle evenings with minimal supervision.