Evening Campus Duty Officer & Front Desk Lead

Exeter College; Exeter; On-site; GBP 29,000 - 30,000; Part time

Job summary

Exeter College is seeking an Evening Duty Officer to support adults into education and provide a welcoming campus presence during evening sessions. You’ll assist students, staff, and visitors, handle incidents, and work closely with our Duty Manager, Security, and Safeguarding teams to ensure safety and smooth operations.

You will be the go-to person for inquiries, manage reception tasks, and maintain accurate incident logs.

Qualifications

• Experience in customer service, reception, or front-of-house roles.
• Professional, approachable, and resilient with a strong focus on customer care.
• Able to stay calm and work independently in an evening environment.

Responsibilities

• Be the first point of contact for questions, incidents, or emergencies in the evening.
• Offer advice and support to students, staff, and visitors.
• Manage reception services, such as calls from the switchboard and visitor bookings.
• Keep accurate logs of incidents and ensure safety and wellbeing of all site users.

Skills

Customer service

Reception

Front-of-house

Problem solving

Calm under pressure

Independent worker

Job description

Exeter College is seeking an Evening Duty Officer to support adults into education and provide a welcoming campus presence during evening sessions. You’ll assist students, staff, and visitors, handle incidents, and work closely with our Duty Manager, Security, and Safeguarding teams to ensure safety and smooth operations.

You will be the go-to person for inquiries, manage reception tasks, and maintain accurate incident logs.