Evening Receptionist

CATS Global Schools Group; Cambridge; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Cycle to work Scheme

Free flu vaccine

Free eye tests

Financial wellbeing support via WageSt

Employee Assistance Programme

Enhanced Maternity and Paternity pay

Job summary

Cambridge School of Visual and Performing Arts (CSVPA), part of CATS Global Schools, seeks an Out of Hours Receptionist to join the team in Cambridge. You will manage the front desk from 4:30pm to 8:00pm, Monday to Friday, delivering a welcoming atmosphere and high-quality customer service to students, staff and visitors.

The role requires adaptability, a friendly, professional demeanour, and the ability to handle evenings with minimal supervision.

Qualifications

• Good IT skills with ability to navigate a database system.
• Strong literacy and numeracy.
• Excellent customer service and communication abilities.
• Ability to relate well to young people.
• Professional telephone manner and appearance.
• Proactive, flexible and reliable with a calm approach.
• Able to work as part of a team and lead by example.

Responsibilities

• Operate front desk during evenings and ensure a welcoming atmosphere for visitors, staff and students.
• Deliver high-quality customer service and resolve routine queries.
• Support general administrative tasks as part of the college admin team.
• Be adaptable to varying workloads and times when other staff are not present.
• Refer to the full responsibilities in the job description attachment.

Skills

IT skills

Literacy

Numeracy

Customer service

Communication

Relate to young people

Telephone manner

Initiative

Team player

Job description

ABOUT CAMBRIDGE SCHOOL OF VISUAL & PERFORMING ARTS (CSVPA)

Cambridge School of Visual and Performing Arts (CSVPA) is one of the UK’s leading providers of Art & Design, Drama and Music pathway and higher education programmes. Since 1985, CSVPA has been a specialist arts foundation school, and over time has grown its portfolio to include undergraduate degrees and a master’s preparation programme. Our unique and personalised approach to creative learning has given students the opportunity to develop their skills, build their confidence and progress onto some of the most prestigious Art & Design schools, music conservatoires and world-renowned drama schools.

CSVPA is part of CATS Global Schools, a leading education group committed to inspiring the next generation of world shapers.

The group brings together 16 institutions that provide students around the globe with the education they need to develop real-life skills for the future. Our dedicated team of pioneering, persevering people, including teachers and welfare specialists, work together to create a positive environment so that every student achieves their full potential.

JOB OVERVIEW

Shift pattern: Monday to Friday 4:30pm - 8:00pm

The Out of Hours Receptionist will provide a friendly, welcoming atmosphere to all visitors, staff, and students. They will ensure that the College’s front desk operations always present us in a very high-quality light, reflecting our position as a first-class provider of international education.

The position requires a caring and welcoming attitude and a very high level of customer service.

The role is one that requires a degree of adaptability and flexibility as the Out of Hours Receptionist will be on duty at times when many other members of staff are not working, such as evenings. During less busy times, the Receptionist will help out as part of the College’s general admin support team.

For an in-depth list of responsibilities, please refer to the job description attachment.

PERSON SPECIFICATION

Good general IT skills, including the ability to navigate a database system.

Good level of literacy and numeracy.

Excellent customer service and communication skills.

Ability to relate to young people.

Ability and willingness to work in a multi-cultural environment along with being. internationally aware and culturally sensitive.

Projects a friendly, helpful and professional image, whatever the circumstances.

Ability to work as a team member and lead by example.

Comfortable working with the minimum of supervision.

Friendly, with a professional telephone manner

Proactive, flexible and reliable

Uses their initiative to take charge in an emergency and make sound decisions within established procedures.

BENEFITS

• Cycle to work Scheme
• Free flu vaccine through Healthshield
• Free eye tests
• Financial wellbeing support via WageStream
• Employee Assistance Programme
• Enhanced Maternity and Paternity pay

ABOUT CATS GLOBAL SCHOOLS (CGS)

CATS Global Schools is a leading education group committed to inspiring the next generation of world shapers. With a history dating back to 1899, but a focus on the future, our group brings together 16 institutions comprising independent boarding schools, an Arts University College, English language schools and a variety of summer programmes in the UK, US, Canada, and China.

Each year, we provide 18,000 students around the globe with the education they need to develop real-life skills for the future. We are dedicated to academic excellence and our students benefit from our well-developed links to over 40 top global universities.

We create a positive learning environment where every student is empowered to make a contribution to shape their world. This is made possible because of the commitment of our pioneering, persevering people who do the very best for our students.

OUR COMMITMENT TO INCLUSION AND DIVERSITY

We are committed to diversity, inclusion and belonging. Building on our core values – Pioneering, Persevering, People – We pledge to deliver a series of events, guest speakers and focus groups to make CATS Global Schools and employer of choice for all.

SAFEGUARDING

CGS is dedicated to safeguarding and promoting the welfare and well-being of children and young people. As such, appointment is subject to the satisfactory completion of safer recruitment employment checks in line with KCSIE guidelines. This will include satisfactory references, enhanced DBS from the Disclosures and Barring Service and, where applicable, any international equivalent being obtained. Shortlisted candidates will be subject to online checks which may include social media.