Evening Front Desk & Guest Services Coordinator

CO020 Memorial Manor Nursing Home; Douglas; On-site; GBP 1,458,000 - 1,875,000; Full time

Job summary

Memorial Healthcare System in Florida is seeking a receptionist to manage front-desk duties, greet visitors, and provide information with strict privacy adherence. You will answer calls, route inquiries, and support administrative tasks as part of a care-driven team.

The role emphasizes courteous service, accurate message taking, and the ability to work in a potentially stressful environment while ensuring patient and family-centered care.

Qualifications

• High School Diploma or Equivalent required.
• AHCA Background Screening (AHCA) - State of Florida required.

Responsibilities

• Greets guests and provides appropriate assistance and information.
• Complies with privacy and confidentiality policies when communicating with callers and guests.
• Responsible for disbursement of resident funds and for the sales and reconciliation of lunch tickets.
• Receive and sort mail and packages to the appropriate departments.
• Receives, screens, routes and responds to incoming telephone calls.
• Provide COVID-19 Screening and completion of questionnaire as per visitation procedures/guidelines for visitors.
• Takes accurate messages and ensures timely delivery.
• Provides administrative support where needed.
• Process visitor passes for Contractors and Visitors after screening for COVID-19.

Skills

Accountability

Customer service

Develops relationships

Effective communication

Patient and family centered care

Responding to change

Standards of behavior

Education

High School Diploma or Equivalent

AHCA Background Screening (AHCA) - State of Florida

Tools

Word

Excel

Job description

Memorial Healthcare System in Florida is seeking a receptionist to manage front-desk duties, greet visitors, and provide information with strict privacy adherence. You will answer calls, route inquiries, and support administrative tasks as part of a care-driven team.

The role emphasizes courteous service, accurate message taking, and the ability to work in a potentially stressful environment while ensuring patient and family-centered care.