Evening Front Desk Agent: Guest Services & Check-In

Davenport-District-Hospitality; Chichester; On-site; GBP 18,000 - 24,000; Full time

Job summary

Davenport-District-Hospitality invites applications for a Front Desk Agent to deliver accurate, timely, and professional service to guests while creating a welcoming experience throughout their stay. MUST BE AVAILABLE FOR 11 PM SHIFT

You will greet guests, check in/out, handle payments, answer inquiries, and coordinate with departments to ensure smooth operations. A high school diploma and strong communication skills are essential; flexibility for weekends and holidays is expected.

Qualifications

• High school diploma or GED is required.
• Basic math and cash-handling skills are essential.
• Strong communication, customer-service, and problem-solving abilities.
• Ability to multitask and remain professional in a fast-paced environment.
• Flexible availability including days, evenings, weekends, and holidays.

Responsibilities

• Greet guests and complete check-in and check-out efficiently and professionally.
• Verify identification and process payments according to hotel policies.
• Respond to guest questions, requests, and concerns promptly and courteously.
• Communicate special requests to appropriate departments and follow through to ensure completion.
• Answer and route telephone calls professionally.
• Provide information about hotel amenities, services, events, and special packages.
• Post room charges, process payments, reconcile transactions, and complete cash-handling procedures.
• Communicate important guest and operational information to the next shift.
• Handle guest messages, mail, and wake-up call requests.
• Complete daily checklists and assigned front desk duties.
• Drive company vehicles as needed and when authorized.
• Maintain a clean, organized, safe, and professional front desk environment.
• Work collaboratively with all hotel departments.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Problem solving

Cash handling

Education

High school diploma or GED

Job description

Davenport-District-Hospitality invites applications for a Front Desk Agent to deliver accurate, timely, and professional service to guests while creating a welcoming experience throughout their stay. MUST BE AVAILABLE FOR 11 PM SHIFT

You will greet guests, check in/out, handle payments, answer inquiries, and coordinate with departments to ensure smooth operations. A high school diploma and strong communication skills are essential; flexibility for weekends and holidays is expected.