Outpatients Front Desk Maestro | Empathy & Admin

Nuffield Health Careers; Brighton; On-site; GBP 23,000 - 28,000; Full time

Job summary

Nuffield Health Brighton Hospital is seeking a friendly Front of House Receptionist - Outpatients to greet patients, manage enquiries and guide visitors to waiting or changing areas. This full‑time, permanent role requires empathy, clear communication and good IT and keyboard skills.

Experience in healthcare administration or on reception is preferred. You’ll work closely with hospital staff to ensure the department runs smoothly, book appointments and handle clinical paperwork with care and

Qualifications

• Experience in healthcare administration or on reception is preferred.
• Clear communication and IT/keyboard proficiency are essential.

Responsibilities

• Help people feel comfortable when they visit your department
• Use your empathy and customer service skills to build positive relationships
• Answer the phone, deal with enquiries and book appointments
• Welcome patients in person, directing them to the appropriate changing or waiting rooms
• Work closely with colleagues to ensure the department runs smoothly
• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions

Skills

Communication skills

IT skills

Keyboard skills

Job description

Nuffield Health Brighton Hospital is seeking a friendly Front of House Receptionist - Outpatients to greet patients, manage enquiries and guide visitors to waiting or changing areas. This full‑time, permanent role requires empathy, clear communication and good IT and keyboard skills.

Experience in healthcare administration or on reception is preferred. You’ll work closely with hospital staff to ensure the department runs smoothly, book appointments and handle clinical paperwork with care and