Evening Fraud Analyst (Part-Time)

FIS Global Solutions Philippines, Inc.; United Kingdom; Vor Ort; GBP 25.000 - 30.000; Teilzeit

Benefits dieser Stelle

Life Insurance

Fully paid training

MediCash Healthcare Plan

Pension

26 days annual leave + bank holidays

Option to buy additional leave

Enhanced Sick Pay

Cycle to work scheme

Maternity & Adoption Pay

Paternity Leave

Shared Parental Leave

Bereavement Leave

Dependent Leave

On-site parking

Subsidized canteen

Zusammenfassung

FIS is seeking Fraud Analysts for a part-time role at a UK contact centre. You will handle inbound and outbound calls, deliver excellent customer service, and assist with reports while helping to prevent fraud and protect customer accounts.

training is provided on-site; the role operates Monday to Friday, 6pm–10pm (20 hours/week). The position offers comprehensive benefits and opportunities to contribute to fraud detection and customer protection.

Qualifikationen

• Customer service experience (face to face or telephone)
• Good IT literacy
• Experience working in a fast-paced environment
• Good data analysis skills
• Excellent problem-solving skills
• Organizational skills
• Experience with critical and detailed work
• Excellent communication skills both verbal and written
• The ability to work as part of a team and independently

Aufgaben

• Completing both inbound and outbound calls
• Providing excellent customer services at all times, building and maintaining professional relationships with customers and merchants
• Generating and assisting with completion of reports
• Blocking and transferring compromised accounts to prevent further losses and fraudulent activities
• Organising replacement credit cards for customers
• Logging and processing complaints
• Noticing and reporting trends and common pitfalls
• Providing expert advice and support to other internal teams, providing a streamlined experience for customers

Kenntnisse

Customer service

Data analysis

Problem-solving

Communication

Organizational skills

Teamwork

Independence

IT literacy

Fast-paced environment

Reporting

Jobbeschreibung

FIS is seeking Fraud Analysts for a part-time role at a UK contact centre. You will handle inbound and outbound calls, deliver excellent customer service, and assist with reports while helping to prevent fraud and protect customer accounts.

training is provided on-site; the role operates Monday to Friday, 6pm–10pm (20 hours/week). The position offers comprehensive benefits and opportunities to contribute to fraud detection and customer protection.