Fraud Analyst — Customer Care & Fraud Detection

TSYS Managed Services EMEA Limited; United Kingdom; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Unsociable hours allowance

Life Insurance

MediCash Healthcare Plan

Pension (Employee 5% - Company 3%)

26 Days Annual Leave + Bank Holidays

Cycle to work scheme

Maternity & Adoption Pay

Paternity Leave

Shared Parental Leave

Bereavement Leave

Dependent Leave

Free onsite parking

Subsidized Canteen

Job summary

FIS is hiring multiple Fraud Analyst roles to join a contact centre team in the United Kingdom. The position focuses on detecting fraud, handling customer accounts, and delivering outcomes using advanced detection systems.

Training is provided on-site, and candidates should bring strong customer service experience and a can-do attitude. We offer an hourly rate of £12.71 with an unsociable hours allowance and a robust benefits package including life insurance, MediCash, pension, annual leave, and

Qualifications

• Experience in customer services, face-to-face or telephone.
• Good IT literacy and comfort with typing and systems.
• Strong data analysis skills and attention to detail.
• Excellent problem-solving and organizational abilities.
• Clear written and verbal communication; able to work in a team or alone.

Responsibilities

• Completing both inbound and outbound calls.
• Providing excellent customer service and building professional relationships with customers and merchants.
• Generating and assisting with completion of reports.
• Blocking and transferring compromised accounts to prevent losses and fraud.
• Organising replacement credit cards for customers.
• Logging and processing complaints.
• Noticing and reporting trends and common pitfalls.
• Providing expert advice to internal teams to streamline customer experiences.

Skills

Customer service

IT literacy

Data analysis

Problem-solving

Organizational skills

Communication skills

Teamwork

Independent work

Job description

FIS is hiring multiple Fraud Analyst roles to join a contact centre team in the United Kingdom. The position focuses on detecting fraud, handling customer accounts, and delivering outcomes using advanced detection systems.

Training is provided on-site, and candidates should bring strong customer service experience and a can-do attitude. We offer an hourly rate of £12.71 with an unsociable hours allowance and a robust benefits package including life insurance, MediCash, pension, annual leave, and