Fraud Analyst - Customer-Focused Problem Solver

Fidelity Information Services, LLC; United Kingdom; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Unsociable hours allowance

Life Insurance

Fully paid training

MediCash Healthcare Plan

Pension

26 Days Annual Leave + Bank Holidays

Option to buy additional leave

Enhanced Sick Pay

Cycle to work scheme

Maternity & Adoption Pay

Paternity Leave

Shared Parental Leave

Bereavement Leave

Dependent Leave

Free onsite parking

Subsidized Canteen

Job summary

Fidelity Information Services, LLC is seeking Fraud Analysts to join our UK-based contact centre. You will utilise state-of-the-art fraud detection systems to analyse customer accounts for signs of fraud and obtain information to reach the appropriate outcome.

All training for this role is provided on-site. We offer an unsociable hours allowance, life insurance, healthcare, pension, generous leave, and a comprehensive benefits package.

Qualifications

• Customer service experience (face to face or telephone).
• Good IT literacy and data analysis skills.
• Experience in a fast-paced environment and excellent problem-solving abilities.

Responsibilities

• Completing both inbound and outbound calls.
• Providing excellent customer service and maintaining professional relationships.
• Generating and assisting with completion of reports.
• Blocking and transferring compromised accounts to prevent losses.
• Organising replacement cards for customers.
• Logging and processing complaints.
• Noticing and reporting trends and pitfalls.
• Providing expert advice to internal teams for a streamlined customer experience.

Skills

Customer service

Data analysis

Problem solving

Communication skills

Organizational skills

Job description

Fidelity Information Services, LLC is seeking Fraud Analysts to join our UK-based contact centre. You will utilise state-of-the-art fraud detection systems to analyse customer accounts for signs of fraud and obtain information to reach the appropriate outcome.

All training for this role is provided on-site. We offer an unsociable hours allowance, life insurance, healthcare, pension, generous leave, and a comprehensive benefits package.