Evening Customer Services

Allscreens Nationwide Ltd; Milton Keynes; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Hybrid working

Monthly bonus

28 days holiday

Cycle to work

Gym discount

Health Shield Cash Plan

Life Assurance

On-site tea/coffee

Job summary

Allscreens Nationwide Ltd in Milton Keynes is seeking Evening Customer Service Advisors for a temporary to permanent role with immediate start. The position offers shift options 6:00pm–Midnight or 3:00pm–Midnight and a pay of £12.85 per hour (£15.42 after 7pm) plus evening premium.

Training is a mandatory two-week programme, Monday to Friday, 11:00am–8:00pm, with no holidays during the first six weeks. The role involves handling calls, emails and live chat, guiding customers on orders,

Qualifications

• Experience in customer service or call centre environment.
• Strong verbal and written communication.
• Excellent telephone manner and problem-solving skills.
• Proficient IT and administration tasks.

Responsibilities

• Handle inbound calls, emails and live chat.
• Assist customers with orders and queries.
• Explain promotions, deliveries, returns and cancellations.
• Resolve complaints to deliver a first-class experience.

Skills

Customer service

Communication skills

Problem solving

IT skills

Multichannel support

Tools

CRM software

MS Office

Job description

Milton Keynes | Temporary to Permanent | Immediate Start

£12.85 per hour + Evening Premium (£15.42 per hour from 7pm to Midnight)

Are you passionate about delivering exceptional customer service? Do you enjoy helping customers and being part of a fast-paced, supportive team environment?

Tate Recruitment is currently recruiting for

Evening Customer Service Advisors to join a leading customer experience centre based in

Milton Keynes. This is an excellent opportunity to secure a long-term role with a highly successful organisation, offering a clear pathway to a permanent position and fantastic employee benefits.

Working Hours

Choose from one of the following shifts:

6:00pm - Midnight

3:00pm - Midnight

Tuesday to Saturday, or

Sunday to Thursday

Pay Rate

£12.85 per hour up to 7pm

£15.42 per hour from 7pm to Midnight

Start Date

Monday 7th September

Training

Successful candidates must be available to attend a

mandatory two-week training programme:

Monday to Friday, 11:00am - 8:00pm

Important: You must be able to commit to the full training period and have

no holidays booked during your first six weeks of employment.

The Role

As a Customer Service Advisor, you will be the first point of contact for customers from around the world, providing outstanding support across multiple communication channels. Working within a busy and friendly customer experience team, you'll ensure every customer receives a professional and positive experience.

Key responsibilities include:

• Handling inbound customer calls, emails and live chat enquiries
• Supporting customers who wish to place orders
• Assisting with queries relating to existing orders
• Advising customers on current promotions, offers and discounts
• Answering questions regarding deliveries, returns and cancellations
• Resolving customer complaints and enquiries efficiently
• Delivering a first-class customer experience every time

About You

We're looking for enthusiastic and articulate individuals who genuinely enjoy helping people.

Ideally, you'll have:

• Excellent verbal and written communication skills
• A professional and friendly telephone manner
• Strong problem-solving skills
• Good IT and administration skills
• The ability to work effectively in a fast-paced environment

Temporary to Permanent Opportunity

For the first three months, you will be employed through

Tate Recruitment on a weekly paid timesheet basis. Following successful completion of this period, you will move into a permanent role with the client, with

From day one of your permanent contract, you'll enjoy:

• Hybrid working opportunities (following probation)
• Monthly bonus opportunities
• 28 days holiday including Bank Holidays, increasing with service
• Cycle to Work Scheme
• Discounted gym membership
• Health Shield Cash Plan
• Life Assurance
• Modern breakout areas with pool tables and table tennis
• Free tea and coffee on site

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.