Customer Service Executive - Milton Keynes

Tate Recruitment; Milton Keynes; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

28 days holiday (including Bank Holid​

Modern breakout areas and facilities

Benefits from Day One

Job summary

Tate Recruitment is recruiting for a customer experience role with a leading fashion brand in Milton Keynes. You will be the first point of contact across channels, handling queries about products, orders, deliveries, returns, and promotions.

The role is temporary-to-permanent, with a 3-month probation during which you are paid weekly via timesheets. Upon permanent appointment, you’ll join the company payroll with benefits from Day One.

Qualifications

• Previous customer service experience is desirable.
• Retail, e-commerce, or fashion customer service experience would be advantageous.
• Strong problem-solving abilities.
• A positive, professional, and customer-first attitude.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Handling inbound calls, emails, and live chat enquiries
• Assisting customers with placing orders
• Providing information on current deals, promotions, and products
• Supporting customers with order updates and delivery queries
• Advising on returns, cancellations, and company policies
• Managing customer complaints professionally and efficiently
• Delivering exceptional service every time

Skills

Customer service experience

Problem solving

Positive attitude

Fast-paced environment

Communication skills

Job description

Are you passionate about delivering exceptional customer service and have an interest in fashion and retail? We're looking for confident, professional, and customer-focused individuals to join a busy and supportive Customer Experience team supporting a leading fashion brand in Milton Keynes.

This is a fantastic opportunity to join a well-established business on a temporary-to-permanent basis, with excellent benefits available once you secure a permanent role.

Working 5 days per week, including every other weekend.

Training Hours are 11am-8pm for 2 weeks, from Monday 7th September

Please note: You must be available for the full training period and have no pre-booked holidays during this time.

About the Role

As the first point of contact for customers across the globe, you'll help deliver a seamless and positive customer experience through multiple communication channels. Supporting customers of a popular fashion retailer, you'll assist with everything from product and sizing queries to orders, deliveries, returns, and promotions.

Key Responsibilities:

• Handling inbound calls, emails, and live chat enquiries
• Assisting customers with placing orders
• Providing information on current deals, promotions, and products
• Supporting customers with order updates and delivery queries
• Advising on returns, cancellations, and company policies
• Managing customer complaints professionally and efficiently
• Delivering exceptional service every time

What We're Looking For

• Previous customer service experience is desirable
• Retail, e-commerce, or fashion customer service experience would be advantageous
• Strong problem-solving abilities
• A positive, professional, and customer-first attitude
• Ability to thrive in a fast-paced environment

Temporary to Permanent Opportunity

During the initial 3-month probationary period, you'll be employed through Tate Recruitment and paid weekly via timesheet submission.

Once made permanent, you'll move directly onto the company payroll with no additional probation period and will receive company benefits from Day One.

Permanent Benefits Package

• 28 days holiday (including Bank Holidays), increasing with service
• Modern breakout areas with pool tables, table tennis, free tea & coffee, and more