Technical Support Administrator (Remote)

Osprey Charging Network; Greater London; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Bonus

25 days leave

Private medical

Salary sacrifices

Season tickets

Tech loans

Flexible holidays

Learning opportunities

Career growth

Job summary

Osprey is seeking a Technical Support Administrator to diagnose and resolve a mix of straightforward and complex customer issues related to EV charging. The role sits between L1 and L2 support, with a focus on delivering excellent service to users.

This entry-level, full-time position requires weekend shifts (3 weekdays 9am-5pm and Sat-Sun 9am-5pm) and offers a comprehensive benefits package and opportunities to grow within the Operations Department.

Qualifications

• Excellent verbal and written communication skills.
• Familiarity with Salesforce or CRM tools is a plus.
• Passionate about delivering great customer service with prior experience.

Responsibilities

• Investigate and resolve technical issues from simple fixes to advanced troubleshooting.
• Be the first point of contact for queries with capability to handle more than basic troubleshooting.
• Diagnose, analyze, and resolve issues efficiently while knowing when to escalate.
• Work independently while contributing as a team member.
• Document solutions and improve processes to boost support efficiency.
• Provide feedback on recurring issues and support continuous improvement.
• Manage shift-based work to ensure coverage for users.

Skills

Verbal & written communication

CRM proficiency

Customer service experience

Tools

Salesforce

Job description

Technical Support Administrator (Remote)

Full-time Permanent Entry Level

Posted 08 Oct 2026

Description

Are you a problem solver? A fixer? Do you thrive in a fast-paced environment?

We’re looking for a Technical Support Administrator who has the initiative, drive and troubleshooting skills to diagnose and resolve issues efficiently.This role sits between a traditional L1 and L2 support position, meaning you will handle a mix of straightforward and complex customer service, site & charger related issues ensuring excellent service to our users.

ROLES & RESPONSIBILITIES:

• Investigating and resolving technical issues—ranging from simple fixes to more in-depth troubleshooting.
• Acting as the first point of contact for queries but with the expertise to go beyond basic troubleshooting.
• Diagnosing, analysing, and resolving issues efficiently while knowing when to escape.
• Working independently while being an active team player in a collaborative environment.
• Documenting solutions and improving processes to enhance future support efficiency.
• Providing feedback on recurring issues and contributing to continuous improvement efforts
• Managing shift-based work to ensure users receive support when they need it.

WORKING HOURS & SHIFT PREFERENCES:

• This role requires specific working hours, including weekends:
• 3 weekdays 9am-5pm
• Saturday & Sunday 9am-5pm

SKILLS AND EXPERIENCE:

• Excellent verbal and written communications skills.
• Proficiency in Salesforce or other CRM tools is a plus.
• Passionate about exceptional customer service with previous experience.

This is a dynamic and hands-on role, requiring an open-mind and desire to learn about the EV industry and educate our customers.

OSPREY BENEFITS:

• Competitive salary bonus
• 25 days annual leave
• Private Medical Insurance (after the successful completion of probation)
• Salary Sacrifice Schemes including EV, nursery, SIPP etc
• Season Ticket Loans, Tech Loans
• Flexible Bank Holidays
• Learning and Development Opportunities
• Ability to grow in your role and the Operations Department

Company Overview

Are you passionate about driving change in the world of electric vehicles? At Osprey, we're on a mission to revolutionise the EV charging experience, and we’re always on the lookout for talented individuals to join our dynamic team.