TechOps Lead: SaaS & Support Excellence

Octopus Energy Germany GmbH; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Octopus Electric Vehicles is expanding its TechOps team and seeks a TechOps Manager to lead a team of Systems Analysts, manage the support desk, and oversee our systems.

You will ensure the business stays fully operational by guiding the support team, resolving complex issues, and collaborating with cross-functional teams to implement improvements. You’ll also manage SaaS tools while maintaining UK financial services compliance and high service standards.

Qualifications

• Experience leading a hybrid software support environment (SaaS + bespoke apps).
• Familiarity with Google Workspace, Slack and cloud telephony.
• Strong understanding of ITIL or similar frameworks.
• Experience with ticketing systems and vendor management.
• Excellent stakeholder management and communication skills.
• Technical understanding of cloud-based architectures and integrations.

Responsibilities

• Oversee application support across internal bespoke apps and SaaS tools.
• Own SLA/KPI reporting and ensure team adherence to internal standards.
• Act as senior escalation point for complex issues to minimise business disruption.
• Lead vendor management for SaaS providers and renewals.
• Collaborate with Product/Engineering to feedback improvements from support data.
• Mentor Systems Analysts and maintain a robust internal knowledge base.

Skills

Team leadership

Stakeholder management

ITIL knowledge

SaaS experience

Analytical thinking

Tools

Google Workspace

Slack

Cloud telephony

FreshService

Zapier

Job description

Octopus Electric Vehicles is expanding its TechOps team and seeks a TechOps Manager to lead a team of Systems Analysts, manage the support desk, and oversee our systems.

You will ensure the business stays fully operational by guiding the support team, resolving complex issues, and collaborating with cross-functional teams to implement improvements. You’ll also manage SaaS tools while maintaining UK financial services compliance and high service standards.