Remote CPMS & EV Network Support Lead

Envevo Ltd; York and North Yorkshire; On-site; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Discretionary bonus

Salary sacrifice pension

EV car salary sacrifice

Early finish on Fridays

Discounts platform

Extra annual leave

Job summary

Envevo Ltd. is seeking a proactive CPMS Technical Support specialist to own the CPMS platform and EV charging network, diagnosing faults remotely and coordinating with field engineers and OEM partners. You will improve uptime and efficiency while driving automation and process improvements.

You will work with clients across the UK & Ireland, supporting onboarding of new charging sites and continuously refining workflows, reporting to support future team growth.

Qualifications

• Proven experience in technical support roles.
• Experience diagnosing and resolving complex issues remotely.
• Experience in uptime-critical environments.
• Ability to work with field engineers and external partners.
• Excellent written and verbal communication skills.
• Experience with CPMS platforms, OCPP, OCPI or similar protocols.
• Experience in EV charging, energy or smart infrastructure.
• Automation, scripting or platform optimisation experience.

Responsibilities

• Take full ownership of the CPMS platform and associated EV charging infrastructure network.
• Monitor, manage, and optimise performance across the client EV estate to ensure maximum uptime and efficiency.
• Diagnose and resolve faults remotely through the CPMS system.
• Coordinate with planners and engineers for fault resolution.
• Act as the technical escalation point for complex network issues.
• Provide guidance during reactive callouts and assist field engineers on-site as needed.
• Work with OEM partners to manage interoperability, firmware, configuration and integration.
• Develop, document, and improve operational processes and workflows.
• Analyse network performance data to proactively prevent faults.
• Support onboarding of new charging sites and clients into CPMS.
• Contribute to team structure, training, and capability as the estate grows.

Skills

Technical support experience

Remote diagnostics

Uptime responsibility

Collaboration with engineers

Excellent communication

Microsoft Office

Independent & team work

UK Driving Licence

OEM/hardware experience

CPMS/OCPP/OCPI knowledge

EV charging / smart infra

Automation / scripting

Tools

CPMS platforms

Office suite (Word/Excel/PowerPoint)

Job description

Envevo Ltd. is seeking a proactive CPMS Technical Support specialist to own the CPMS platform and EV charging network, diagnosing faults remotely and coordinating with field engineers and OEM partners. You will improve uptime and efficiency while driving automation and process improvements.

You will work with clients across the UK & Ireland, supporting onboarding of new charging sites and continuously refining workflows, reporting to support future team growth.