Remote Tech Support Specialist – EV & Chargers

Osprey Charging Network; Greater London; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Bonus

25 days leave

Private medical

Salary sacrifices

Season tickets

Tech loans

Flexible holidays

Learning opportunities

Career growth

Job summary

Osprey is seeking a Technical Support Administrator to diagnose and resolve a mix of straightforward and complex customer issues related to EV charging. The role sits between L1 and L2 support, with a focus on delivering excellent service to users.

This entry-level, full-time position requires weekend shifts (3 weekdays 9am-5pm and Sat-Sun 9am-5pm) and offers a comprehensive benefits package and opportunities to grow within the Operations Department.

Qualifications

• Excellent verbal and written communication skills.
• Familiarity with Salesforce or CRM tools is a plus.
• Passionate about delivering great customer service with prior experience.

Responsibilities

• Investigate and resolve technical issues from simple fixes to advanced troubleshooting.
• Be the first point of contact for queries with capability to handle more than basic troubleshooting.
• Diagnose, analyze, and resolve issues efficiently while knowing when to escalate.
• Work independently while contributing as a team member.
• Document solutions and improve processes to boost support efficiency.
• Provide feedback on recurring issues and support continuous improvement.
• Manage shift-based work to ensure coverage for users.

Skills

Verbal & written communication

CRM proficiency

Customer service experience

Tools

Salesforce

Job description

Osprey is seeking a Technical Support Administrator to diagnose and resolve a mix of straightforward and complex customer issues related to EV charging. The role sits between L1 and L2 support, with a focus on delivering excellent service to users.

This entry-level, full-time position requires weekend shifts (3 weekdays 9am-5pm and Sat-Sun 9am-5pm) and offers a comprehensive benefits package and opportunities to grow within the Operations Department.