Aftersales Manager — Workshop & Parts Leader

Evans Halshaw; North East; On-site; GBP 42,000 - 56,000; Full time

Benefits offered by this job

33 days holiday (incl. bank holidays)

Company car

Pension

Life assurance

Single health care

Discounts on used car purchases

Leasing deals

Aftersales services

Cycle to work scheme

Job summary

Evans Halshaw Renault Durham is recruiting an Aftersales Manager to oversee the workshop, Service Advisors and Parts department. The role requires a customer-focused, commercially-minded leader with automotive aftersales experience, capable of driving efficiency, profitability and high CSI scores.

You will manage budgets, pricing and team performance, while ensuring compliance with manufacturer standards and health and safety regulations.

Qualifications

• Experience in a target driven environment with the ability to lead and motivate a team to exceed targets.
• Commitment to providing exceptional levels of customer service to ensure customer retention.
• Proven background in running a successful workshop or parts department.
• Strong business acumen and commercial awareness.
• Knowledge of consumer/vehicle legislation.

Responsibilities

• Ensure all warranty and repair work adheres to manufacturer and company standards.
• Maximise efficiency and profitability for the Service department through labour sales, parts and materials.
• Manage accounts, budgets and costs for the whole department.
• Review pricing policies and ensure compliance with legislation.
• Lead the team, set targets and KPIs to excel and overachieve.
• Maintain a safe working environment and health and safety compliance.
• Enhance customer service to achieve a high CSI score.

Job description

Evans Halshaw Renault Durham is recruiting an Aftersales Manager to oversee the workshop, Service Advisors and Parts department. The role requires a customer-focused, commercially-minded leader with automotive aftersales experience, capable of driving efficiency, profitability and high CSI scores.

You will manage budgets, pricing and team performance, while ensuring compliance with manufacturer standards and health and safety regulations.