EV Fleet Onboarding & Operations Specialist

Octoenergy; Greater London; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

UK Employee Benefits

Job summary

Octopus Energy Group is seeking a meticulous Business Operations Specialist to join the Octopus Fleet team. You will guide new business customers through onboarding, ensure compliant completion of KYB checks, and deliver high-quality support while maintaining accurate CRM records.

Trusted with documenting progress and reporting, you will help feed customer insights back to product and engineering teams to improve tools and processes in a fast-growing, sustainability-driven scale-up.

Qualifications

• Experience in onboarding B2B customers and handling complex queries.
• Strong customer service orientation with a focus on accuracy.
• Familiarity with Know Your Business (KYB) checks and regulatory compliance.
• Ability to document processes and maintain client records in a CRM.

Responsibilities

• Own the onboarding journey for new business customers onto the Octopus Fleet platform.
• Provide first-line responsive customer support for business clients.
• Complete administrative tasks for KYB checks and vetting of new sign-ups.
• Maintain client records and onboarding progress in our CRM; assist with status reporting.
• Channel customer insights to product and tech teams to refine tools and processes.

Skills

Customer service

Onboarding

KYB checks

CRM systems

Documentation

Tools

CRM systems

Job description

Octopus Energy Group is seeking a meticulous Business Operations Specialist to join the Octopus Fleet team. You will guide new business customers through onboarding, ensure compliant completion of KYB checks, and deliver high-quality support while maintaining accurate CRM records.

Trusted with documenting progress and reporting, you will help feed customer insights back to product and engineering teams to improve tools and processes in a fast-growing, sustainability-driven scale-up.