Business Operations Specialist

Octoenergy; Greater London; On-site; GBP 32,000 - 40,000; Full time

Benefits offered by this job

UK Employee Benefits

Job summary

Octopus Energy Group is seeking a meticulous Business Operations Specialist to join the Octopus Fleet team. You will guide new business customers through onboarding, ensure compliant completion of KYB checks, and deliver high-quality support while maintaining accurate CRM records.

Trusted with documenting progress and reporting, you will help feed customer insights back to product and engineering teams to improve tools and processes in a fast-growing, sustainability-driven scale-up.

Qualifications

• Experience in onboarding B2B customers and handling complex queries.
• Strong customer service orientation with a focus on accuracy.
• Familiarity with Know Your Business (KYB) checks and regulatory compliance.
• Ability to document processes and maintain client records in a CRM.

Responsibilities

• Own the onboarding journey for new business customers onto the Octopus Fleet platform.
• Provide first-line responsive customer support for business clients.
• Complete administrative tasks for KYB checks and vetting of new sign-ups.
• Maintain client records and onboarding progress in our CRM; assist with status reporting.
• Channel customer insights to product and tech teams to refine tools and processes.

Skills

Customer service

Onboarding

KYB checks

CRM systems

Documentation

Tools

CRM systems

Job description

We’re making electric vehicle charging as smart and as simple as possible by building the giant, virtual charging platform of the future.

In just four years, Octopus Electroverse has grown to become one of the largest eMobility players globally, with over 1.4 million connected electric vehicle chargers and a customer ecosystem spanning web, iOS, Android, CarPlay, Android Auto & Automotive OS, and more.

But it’s just the start: we’re busy expanding internationally, working with more automotive and tech partners, building exciting new features at scale, and creating the integrated charging experiences of the future - all in the name of making public EV charging super simple for customers.

Octopus Fleet is our business offering, a multifunctional team made up of product, development, commercial, operations, marketing, partnerships and more – all focused on simplifying operations across mixed and fully electrified vehicle fleets.

About the Role

We are looking for a highly detail-oriented and enthusiastic Business Operations Specialist to join the Octopus Fleet team. In this pivotal new role, you will support new businesses joining Octopus Fleet, guiding them through a smooth, compliant onboarding process as they transition to sustainable EV energy.

This is an excellent opportunity for someone with great communication skills and a passion for customer service to learn the operational ropes of a high-growth scale-up.

• Own the onboarding process by managing and executing the end-to-end journey for bringing new business customers onto the Octopus Fleet platform, ensuring a positive and efficient start.
• Provide responsive customer support as the first line of contact for new and existing business clients, answering operational queries and delivering a high-quality service experience.
• Handle compliance and verification by accurately completing administrative tasks related to vetting new business sign-ups and conducting Know Your Business (KYB) checks.
• Manage documentation and reporting by maintaining accurate client records and onboarding progress in our CRM systems, as well as assisting with basic status reporting.
• Drive the internal feedback loop by channeling customer insights and common operational friction points to product and tech teams to continually refine our tools and processes.
• A strong customer focus driven by genuine enthusiasm for delivering exceptional client experiences and a passion for driving sustainability and EV adoption.
• Top-tier communication skills, both written and verbal, with the ability to clearly explain processes and professionally interact with business contacts.
• Solid organisational ability to manage multiple administrative tasks and customer priorities simultaneously in a fast-paced environment.
• Meticulous attention to detail and a desire to ensure every step of the process (especially compliance checks) is completed accurately and thoroughly.
• Adaptability and resourcefulness to thrive in an environment where things are constantly improving, alongside a proactive approach to problem-solving.
• Prior experience in a customer service, administrative, or operations support role is a strong plus.

Why else you'll love it here

• Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
• Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We were named the UK's top company to work for in 2025, and we ranked in the top ten in the Sunday Times Best Places to Work 2026. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership
• Visit our UK perks hub - Octopus Employee Benefits

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential.Need any specific accommodations?Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.