EV Fleet Success Partner

Octopus Energy Group; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Octopus Energy Group is seeking a Client Success Executive within Octopus Fleet to manage a portfolio of large fleet customers, guiding their electrification journey and ensuring smooth onboarding. You’ll build strong relationships through regular check-ins and reviews, spot growth opportunities, share insights, and translate feedback into product ideas to keep pace with fast-moving EV charging.

This role rewards proactive problem solving, excellent communication, and collaboration with

Qualifications

• 2–5 years of account management or client success experience (SaaS desirable).
• Excellent written communication and ability to tailor tone to recipient.
• Comfort liaising with senior stakeholders and businesses.
• Strong relationship-building and problem-solving skills.
• Independence, prioritisation, and ability to handle multiple priorities.

Responsibilities

• Own Relationships: be the trusted day-to-day partner for a portfolio of large fleet customers.
• Deliver Great Experiences: build strong relationships through regular check-ins and quarterly reviews.
• Drive Growth: identify opportunities to grow accounts and maximise product adoption.
• Track Success: provide meaningful insights and reporting on electrification progress.
• Smooth Onboarding: manage handover from Sales to Customer Success for a strong start.
• Set Customers Up for Success: define growth goals and milestones with customers.
• Champion the Customer: relay feedback to the Octopus Fleet team to improve experience.
• Shape the Product: translate customer feedback into ideas to evolve products.

Skills

Account management

SaaS

Stakeholder mgmt

Client communication

Project management

Job description

Octopus Energy Group is seeking a Client Success Executive within Octopus Fleet to manage a portfolio of large fleet customers, guiding their electrification journey and ensuring smooth onboarding. You’ll build strong relationships through regular check-ins and reviews, spot growth opportunities, share insights, and translate feedback into product ideas to keep pace with fast-moving EV charging.

This role rewards proactive problem solving, excellent communication, and collaboration with