EV Customer Experience Specialist – Hybrid

Octopus Energy; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Octopus Energy Group in London is seeking a Customer Specialist to join Electroverse. You’ll support customers by email and chat, guiding them through sign-ups, card requests, and app feedback, delivering warm, high-quality service.

This role is hybrid: based in the London office with two days remote, 9:00–17:30, Monday to Friday, as we scale our EV platform.

No EV expertise is required—strong written communication and a keen interest in the industry will help you thrive as we expand.

Qualifications

• Excellent written communication with adaptable tone.
• Enjoy helping customers and solving problems.
• Willing to learn new features and technologies.
• Able to manage day-to-day communications and tasks.

Responsibilities

• Be the voice of Electroverse across email and chat.
• Handle sign-up questions, card requests, and app feedback.
• Provide high-quality care to EV drivers.
• Dig into technical aspects and report insights.
• Support social media presence and brand voice.
• Collaborate with the team to improve the customer ecosystem.

Skills

Customer care

Written communication

Organised

Technical curiosity

Job description

Octopus Energy Group in London is seeking a Customer Specialist to join Electroverse. You’ll support customers by email and chat, guiding them through sign-ups, card requests, and app feedback, delivering warm, high-quality service.

This role is hybrid: based in the London office with two days remote, 9:00–17:30, Monday to Friday, as we scale our EV platform.

No EV expertise is required—strong written communication and a keen interest in the industry will help you thrive as we expand.