Customer Operations Specialist

Octopus Energy; Greater London; Hybrid; GBP 26,000 - 34,000; Full time

Job summary

Octopus Energy Group in London is seeking a Customer Specialist to join Electroverse. You’ll support customers by email and chat, guiding them through sign-ups, card requests, and app feedback, delivering warm, high-quality service.

This role is hybrid: based in the London office with two days remote, 9:00–17:30, Monday to Friday, as we scale our EV platform.

No EV expertise is required—strong written communication and a keen interest in the industry will help you thrive as we expand.

Qualifications

• Excellent written communication with adaptable tone.
• Enjoy helping customers and solving problems.
• Willing to learn new features and technologies.
• Able to manage day-to-day communications and tasks.

Responsibilities

• Be the voice of Electroverse across email and chat.
• Handle sign-up questions, card requests, and app feedback.
• Provide high-quality care to EV drivers.
• Dig into technical aspects and report insights.
• Support social media presence and brand voice.
• Collaborate with the team to improve the customer ecosystem.

Skills

Customer care

Written communication

Organised

Technical curiosity

Job description

We're making energy fair, clean, and simple for all using technology.

Octopus Energy started with a bold idea: to build Britain’s first truly digital energy supplier. By combining world-class tech with brilliant humans who care deeply about customers and driving the renewable energy transition, we made it happen and in 2025, we became Britain’s largest energy supplier.

Octopus Energy Group is a global energy transition collective. 10 businesses working across 4 continents to tackle energy transformation at nearly every front.

And we constantly push to make energy better. Tirelessly campaigning for fair protections for customers. And building innovative technologies that forge a path to a green energy system.

We’re made up of 10,000+ authentic, committed people working around the world on stuff you'd never expect. We're united by a shared goal: to drive the global green energy revolution. Read our Spotlight series to meet some of the team.

About Octopus Electroverse

We’re making electric vehicle ownership as smart and as simple as possible by building the giant, virtual charging platform of the future.

In just four years, Octopus Electroverse has grown to become one of the largest eMobility players globally, with over 1 million connected electric vehicle chargers and a customer ecosystem spanning web, iOS, Android, CarPlay, Android Auto & Automotive OS, and more.

But it’s just the start: we’re busy expanding internationally, working with more automotive and tech partners, building exciting new features at scale, and creating the integrated charging experiences of the future - all in the name of making public EV charging super simple for customers.

Electroverse is a multifunctional team made up of product, development, commercial, operations, marketing, partnerships and more - all focused together on making Octopus the go-to name in EV charging.

About the role

We’re looking for a Customer Specialist to join our operations team and delight our customers as we grow Electroverse. You’ll speak to our customers over email and online chat and get stuck in with operational processes.

This role is based in the London office, with the option to work from home 2 days a week, with the standard of 9am - 5.30pm Monday to Friday.

What You'll Do...

• Take a leading role looking after Electroverse customers: from sign-up questions, card requests, app feedback and more, you’ll be the voice of our growing brand

• Deliver high-quality care and support for EV drivers. Octopus is known for its amazing customer service in energy, and we provide that same quality for our EV customers

• Dig in to the technical side of the product as you solve customer queries

• Get to grips with social media management and brand tone of voice as you help represent Electroverse on social platforms

• As a core part of the team, you’ll stay up to date with the latest Electroverse features and new releases and be able to talk about these with customers

• Work with the wider team to deeply understand the customer ecosystem and suggest ways in which we can improve as we grow

What You'll Need...

• To get real energy from talking to customers and helping figure out solutions

• Have fantastic written communication skills, able to vary your tone and intended outcome based on who you’re speaking to

• Take an organised approach to keeping an eye on day-to-day communications and operations, whilst being willing to turn your attention to new tasks: Octopus Electroverse is growing fast, and we need someone willing to jump on new problems and opportunities as part of the wider team

• Not afraid to get a bit technical - for example, you might be pulling data from our admin portal and reporting it to the wider team

• Prior knowledge of EVs & EV tech isn’t required (we’re pushing new boundaries after all!), but an interest in and desire to know more about the industry is important

Why else you'll love it here

Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!

Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! We were named the UK's top company to work for in 2025, and we ranked in the top ten in the Sunday Times Best Places to Work 2026. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership

Visit our UK perks hub - Octopus Employee Benefits

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.