EV Customer Operations Specialist

Ohme; United Kingdom; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary and bonus

Private Health Insurance

Pension Scheme

Income Protection Scheme

Ride to Work Scheme

Season Ticket Loan

Eye Test every 2 years

Job summary

Ohme is seeking a Customer Operations Executive to enhance aftercare customer support for EV charging products in London. This role involves resolving customer queries and collaborating with the Technical Support team to ensure optimal user experiences.

The successful candidate will have at least 2 years of customer support experience, strong communication skills, and familiarity with CRM systems. Benefits include competitive salary, private health insurance, and a supportive work culture.

Qualifications

• Minimum 2 years of experience in a customer support role.
• Experience working with a CRM system such as Zendesk or Freshdesk.
• Strong written and verbal communication skills in English.

Responsibilities

• Resolve inbound customer queries via phone, email and live chat.
• Make proactive outbound communications to support customers.
• Develop deep knowledge of Ohme's installation process.

Skills

Customer support

Technical troubleshooting

CRM systems (e.g., Zendesk)

Communication skills

Job description

Ohme is seeking a Customer Operations Executive to enhance aftercare customer support for EV charging products in London. This role involves resolving customer queries and collaborating with the Technical Support team to ensure optimal user experiences.

The successful candidate will have at least 2 years of customer support experience, strong communication skills, and familiarity with CRM systems. Benefits include competitive salary, private health insurance, and a supportive work culture.