Customer Operations Specialist

NextGenEnergyJobs; Greater London; Hybrid; GBP 21,000 - 32,000; Full time

Job summary

Electroverse in the United Kingdom is seeking a customer support representative to lead conversations with EV drivers, handle sign-up questions, card requests, and app feedback, acting as the voice of the brand.

You will work closely with the wider team to understand the customer ecosystem, keep up with new features, and provide high-quality written and verbal communication.

Qualifications

• Excellent written communication across tones for different audiences.
• Organised approach to day-to-day communications and quick task switching.
• Willingness to learn technical aspects and use admin portals.
• Interest in EV industry helpful.

Responsibilities

• Answer customer inquiries with clarity and empathy.
• Assist with sign-ups, card requests, and app feedback.
• Provide insights to improve customer experiences as the product grows.
• Represent Electroverse on social platforms when needed.

Skills

Communication skills

Problem solving

Organised

Tools

Admin portal

Job description

We're making energy fair, clean, and simple for all using technology.

Responsibilities

• Take a leading role looking after Electroverse customers: from sign-up questions, card requests, app feedback and more, you’ll be the voice of our growing brand
• Deliver high-quality care and support for EV drivers. Octopus is known for its amazing customer service in energy, and we provide that same quality for our EV customers
• Dig in to the technical side of the product as you solve customer queries
• Get to grips with social media management and brand tone of voice as you help represent Electroverse on social platforms
• As a core part of the team, you’ll stay up to date with the latest Electroverse features and new releases and be able to talk about these with customers
• Work with the wider team to deeply understand the customer ecosystem and suggest ways in which we can improve as we grow

Requirements

• To get real energy from talking to customers and helping figure out solutions
• Have fantastic written communication skills, able to vary your tone and intended outcome based on who you’re speaking to
• Take an organised approach to keeping an eye on day-to-day communications and operations, whilst being willing to turn your attention to new tasks: Octopus Electroverse is growing fast, and we need someone willing to jump on new problems and opportunities as part of the wider team
• Not afraid to get a bit technical - for example, you might be pulling data from our admin portal and reporting it to the wider team
• Prior knowledge of EVs & EV tech isn’t required (we’re pushing new boundaries after all!), but an interest in and desire to know more about the industry is important