Hybrid Customer Operations Specialist - EV & Tech Support

Worklane GmbH; Greater London; Hybrid; GBP 28,000 - 40,000; Full time

Benefits offered by this job

UK perks hub

Employee benefits

Job summary

Octopus Electroverse is seeking a Customer Specialist to join the London-based operations team. You’ll delight customers via email and live chat, supporting EV drivers and expanding brand voice across social platforms.

You’ll work a hybrid pattern (London office with 2 days from home), 9am–5.30pm, Monday to Friday, adapting tone for diverse customers and collaborating with the wider team to improve the customer ecosystem.

Qualifications

• Excellent written communication and adaptable tone.
• Organised with ability to manage day-to-day communications and tasks.
• Interest in EV industry and willingness to learn.

Responsibilities

• Be the voice of Electroverse to customers via email and chat.
• Deliver high-quality care and support for EV drivers.
• Dig into the technical side of the product to solve customer queries.
• Engage in social media management and brand voice.
• Stay up to date with new features and releases to discuss with customers.
• Collaborate with wider team to understand the customer ecosystem and suggest improvements.

Skills

Written communication

Customer empathy

Organisational skills

Problem solving

Technical curiosity

Tools

Admin portal

Job description

Octopus Electroverse is seeking a Customer Specialist to join the London-based operations team. You’ll delight customers via email and live chat, supporting EV drivers and expanding brand voice across social platforms.

You’ll work a hybrid pattern (London office with 2 days from home), 9am–5.30pm, Monday to Friday, adapting tone for diverse customers and collaborating with the wider team to improve the customer ecosystem.