EV Charging Service Coordinator — Hybrid & Growth

SWARCO ITS; Hemel Hempstead; Hybrid; GBP 26.000 - 38.000; Vollzeit

Benefits dieser Stelle

25 days holiday plus bank holidays

Birthday day off

Employer contribution pension

Perkbox discounts

Hybrid working

Zusammenfassung

SWARCO Evolt Charging in Hemel Hempstead is seeking a Service Co-Ordinator to plan and coordinate field service activities, schedule maintenance, and manage customer communications. You will allocate work orders and resources to engineers, ensure SLAs, and maintain accurate records while supporting a growing EV charging team.

The role offers hybrid working options, a collaborative environment, and opportunities for training and development within a global organisation.

Qualifikationen

• Excellent communication and interpersonal skills essential.
• Strong planning, scheduling and organisational abilities required.
• Proven customer service experience with professional demeanor.
• Ability to handle competing priorities and deadlines effectively.
• Proficient with IT systems and service management platforms.
• Capable of working independently and in a team.
• Strong attention to detail and documentation accuracy.
• Good geography knowledge to optimise field engineer routing.
• Reliable, proactive and adaptable attitude.
• Right to live and work in the UK.

Aufgaben

• Schedule planned maintenance, repairs and reactive service visits.
• Allocate work orders to field service engineers by availability and priority.
• Coordinate technicians, parts and equipment to support delivery.
• Ensure preventive maintenance and safety testing are completed on schedule.
• Respond promptly to customer enquiries with updates.
• Support SLA achievement and contract requirements.
• Raise, manage and close service tasks in systems.
• Maintain accurate service records and documentation.

Kenntnisse

Excellent communication

Planning & scheduling

Customer service

Priorities & deadlines

IT systems & service management

Team work & independence

Attention to detail

Geographic scheduling knowledge

Reliable & adaptable

UK right to work

Tools

CRM systems

Ticketing software

Field service management

Jobbeschreibung

SWARCO Evolt Charging in Hemel Hempstead is seeking a Service Co-Ordinator to plan and coordinate field service activities, schedule maintenance, and manage customer communications. You will allocate work orders and resources to engineers, ensure SLAs, and maintain accurate records while supporting a growing EV charging team.

The role offers hybrid working options, a collaborative environment, and opportunities for training and development within a global organisation.