EV Charging Field Support Engineer – On-Call Vehicle

SWARCO AG; Dundee; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Company vehicle

Training and certifications

Career development

Supportive team environment

Job summary

SWARCO AG in Dundee is seeking a Customer Support Engineer to join our EV charging team. This full-time, permanent role focuses on maintaining and supporting charging infrastructure, diagnosing faults, and delivering excellent customer service.

You will perform on-site maintenance, fault-finding, stock management, and documentation, with occasional travel and on-call duties. A UK driving licence and engineering background are required.

Qualifications

• Engineering background with verifiable references.
• Proven experience in a service engineering or field engineering role.
• Minimum of 2 years' experience in technical support, field service, or related engineering environments.
• Strong fault-finding and diagnostic skills.
• Experience using electrical testing equipment, including multimeters.
• Ability to trace continuity and undertake electrical testing safely.
• Full UK Driving Licence with no more than 3 penalty points.
• Right to live and work in the UK.
• Experience within the EV charging, clean energy, automotive, or smart mobility sectors.
• Previous experience providing technical support to customers or service teams.
• Experience participating in an on-call rota.
• Knowledge of network-connected devices and remote diagnostics.

Responsibilities

• Maintain customer EV charging stations and equipment.
• Carry out planned and reactive maintenance activities.
• Complete repairs and replacement of defective components.
• Ensure all service activities are completed safely and efficiently.
• Diagnose hardware, software, and network-related issues.
• Provide fault-finding and troubleshooting support.
• Escalate complex issues whilst maintaining ownership of customer outcomes.
• Deliver high levels of customer service during all customer interactions.
• Order replacement parts and ensure appropriate stock replenishment.
• Maintain accurate records of parts usage and inventory levels.
• Complete daily worksheets and service reports accurately.
• Record mileage and vehicle information as required.
• Ensure all work is documented in accordance with company procedures.

Skills

Engineering background

Fault finding

Customer focus

Communication skills

Independent worker

Team collaboration

Full UK Driving Licence

Right to live and work in the UK

Tools

Electrical testing equipment

Job description

SWARCO AG in Dundee is seeking a Customer Support Engineer to join our EV charging team. This full-time, permanent role focuses on maintaining and supporting charging infrastructure, diagnosing faults, and delivering excellent customer service.

You will perform on-site maintenance, fault-finding, stock management, and documentation, with occasional travel and on-call duties. A UK driving licence and engineering background are required.