Field Service Engineer (Middlesbrough / Newcastle)

SWARCO AG; Tees Valley, Newcastle upon Tyne; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Employer pension contributions

Employee Assistance Programme

Life assurance up to 6x salary

Full training and development

Job summary

SWARCO Smart Mobility Solutions / EVOLT Charging Ltd is hiring a Field Service Engineer for Middlesbrough and Newcastle. The role combines on-site field work with home-based study, in a full-time, permanent capacity.

You will service EV charging stations, diagnose faults, and perform repairs while maintaining documentation and supporting remote assistance. We offer full training, a company vehicle, and pension benefits.

Qualifications

• Hands-on and practical problem-solving mindset.
• Strong fault-finding and diagnostic abilities.
• Comfort with electrical equipment and testing.
• Willingness to work in hybrid field roles with training provided.

Responsibilities

• Carry out daily servicing and maintenance of EV charging stations.
• Diagnose and resolve electrical, hardware, software and network faults.
• Complete repairs including parts replacement.
• Support installation, commissioning, upgrades and warranty activities.
• Provide remote technical assistance to customers and field teams.
• Maintain service records, daily worksheets and vehicle mileage.
• Manage and replenish spare parts stock for operations.
• Collaborate with technical, engineering and customer service teams.
• Support service contracts to meet response times and service levels.
• Ensure work is performed safely in line with standards.
• Participate in an on-call rota (about 1 in 5 weeks).

Skills

Hands-on

Fault finding

Diagnostics

Teamwork

Communication

Independent working

Education

Engineering qualifications or technical training

Tools

Multimeter

Job description

Field Service Engineer (Middlesbrough / Newcastle)

• Full-time
• Duration of Employment: Permanent
• Department: Service
• Compensation: up to GBP 34000 - yearly

About SWARCO

At SWARCO Smart Mobility Solutions / EVOLT Charging Ltd, we’re helping to shape the future of electric vehicle charging. As our network continues to grow, we’re looking for a Field Service Engineer to join our expanding team and help keep charging infrastructure operating safely, reliably and efficiently.

Field Service Engineer - Middlesbrough / Newcastle

Middlesbrough / Newcastle - Employees work in a hybrid mode Site visits leaving from home and returning to home address.

Full-time

This is a hands-on role for someone who enjoys fault finding, working with tools and solving technical problems. You’ll provide on-site and remote support to customers, helping to diagnose issues, carry out repairs and maintain charging equipment to a high standard.

What you will do

Carry out daily servicing and maintenance of customer EV charging stations.

Diagnose and resolve electrical, hardware, software and network-related faults.

Complete repairs, including the replacement of faulty parts and components.

Support installation, commissioning, preventative maintenance, upgrades and warranty activities.

Provide remote technical assistance to customers and field teams when required.

Maintain accurate service records, daily worksheets and company vehicle mileage.

Manage and replenish spare parts stock, ensuring equipment and materials are available when needed.

Work collaboratively with technical, engineering and customer service teams to deliver excellent customer service.

Support service and maintenance contracts, helping to meet agreed response times and service levels.

Ensure all work is carried out safely and in line with company procedures and relevant electrical and EV charging standards.

Participate in an on-call rota, approximately 1 week in 5, Monday to Monday, as required.

What we are looking for

We’re looking for someone with a practical, hands-on approach and a genuine interest in technical problem-solving. You don’t need to know everything about EV charging already — we can provide full training — but you should be comfortable working with electrical equipment and diagnosing faults

What we offer

Full internal training and relevant certifications.

The opportunity to develop your career in the growing EV charging industry.

A company vehicle and the tools required for the role.

The opportunity to work as part of an expanding technical team.

A varied role involving customer support, diagnostics, maintenance and repairs.

Employer pension contributions

Employee Assistance Programme

Life assurance up to 6x salary

Full training and development opportunities

At least 2 years’ experience in a technical support or field service engineering role.

A proven track record of carrying out servicing, maintenance and repairs.

Experience using a multimeter and carrying out continuity testing.

A practical, hands-on approach and confidence using tools.

Strong fault-finding and diagnostic skills.

Ability to work independently and as part of a team.

Good communication skills, with the ability to explain technical issues clearly to customers and colleagues.

A full MANUAL UK driving licence.

Right to live and work in the UK.

No more than 3 points on your driving licence.

Experience in the EV charging, automotive, clean energy or electrical engineering sectors.

Previous experience working with charging infrastructure or similar electrical equipment.

Experience providing remote technical support.

Previous participation in an on-call or out-of-hours support rota.

Relevant engineering qualifications or technical training.

Should we require recruitment agency involvement, we will contact our approved recruitment partners, and we would ask that you respect the relationships we have already built with these suppliers.

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