Customer Support Engineer (Dundee/North)

SWARCO ITS; Hemel Hempstead; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Company vehicle

Training & certifications

Career progression

Team environment

Job summary

SWARCO is seeking a Customer Support Engineer to join the EV charging team. You will maintain and support EV charging infrastructure, diagnose faults, and deliver high-quality customer service across Dundee and surrounding areas.

The role involves hands-on engineering, problem-solving, and occasional travel. You will work independently and as part of a growing team with full training and career progression opportunities.

Qualifications

• Engineering degree or equivalent.
• Proven experience in service/field engineering.
• Strong fault-finding and diagnostic skills.

Responsibilities

• Carry out maintenance, servicing and repair on EV charging infrastructure.
• Diagnose faults and implement effective solutions to minimise downtime.
• Provide professional technical assistance to customers.
• Undertake fault-finding, repairs and component replacement.
• Manage stock levels and order replacement parts as required.
• Complete service documentation and daily worksheets accurately.
• Work collaboratively with colleagues across the wider service team.
• Ensure customer sites remain operational and compliant with service requirements.

Skills

Electrical fault finding

Customer service

Diagnosing hardware/network issues

Communication

UK driving licence

Education

Engineering degree or equivalent

Tools

Multimeters

Electrical testing equipment

Job description

Customer Support Engineer (Dundee/North)

Become part of SWARCO. Become part of our SWARCO team as part of the EV charging team based in Dundee.

At SWARCO, we are committed to shaping the future of smart mobility and sustainable transport solutions. We are looking for a motivated and customer-focused Customer Support Engineer to join our growing EV charging team based in Dundee.

This is an exciting opportunity for a hands-on engineer who enjoys problem-solving, working independently, and delivering excellent customer service. You will play a key role in maintaining and supporting EV charging infrastructure, ensuring customers receive a reliable and professional service experience.

Challenge

• Carry out maintenance, servicing, and repair activities on EV charging infrastructure.
• Diagnose faults and implement effective solutions to minimize downtime.
• Support customers and clients by providing professional technical assistance.
• Undertake fault-finding, repairs, and component replacement activities.
• Manage stock levels and order replacement parts as required.
• Complete service documentation and daily worksheets accurately.
• Work collaboratively with colleagues across the wider service team.
• Ensure customer sites remain operational and compliant with service requirements.

Service Delivery

• Maintain customer EV charging stations and associated equipment.
• Carry out planned and reactive maintenance activities.
• Complete repairs and replacement of defective components.
• Ensure all service activities are completed safely and efficiently.

Technical Support

• Diagnose hardware, software, and network-related issues.
• Provide effective fault-finding and troubleshooting support.
• Escalate complex issues when required whilst maintaining ownership of customer outcomes.
• Deliver high levels of customer service during all customer interactions.

Stock & Asset Management

• Manage and control van stock effectively.
• Order replacement parts and ensure appropriate stock replenishment.
• Maintain accurate records of parts usage and inventory levels.

Administration

• Complete daily worksheets and service reports accurately.
• Record mileage and vehicle information as required.
• Ensure all work is documented in accordance with company procedures.

Additional Requirements

• Flexibility to travel occasionally for on-site support when required.
• Willingness to participate in the on-call rota (currently 1 week in 5).
• Ability to work outside normal business hours when necessary to support customer requirements.

What We Offer

• Full product and technical training.
• Industry-recognised certifications delivered by SWARCO-approved trainers.
• Company vehicle.
• Opportunity to work within the fast-growing EV charging and smart mobility sector.
• Ongoing career development and progression opportunities.
• Supportive and collaborative team environment.

Profile

Essential

• Engineering background with verifiable references.
• Proven experience in a service engineering or field engineering role.
• Minimum of 2 years' experience in technical support, field service, or related engineering environments.
• Strong fault-finding and diagnostic skills.
• Experience using electrical testing equipment, including multimeters.
• Ability to trace continuity and undertake electrical testing safely.
• Practical hands-on engineering skills and confidence using tools and equipment.
• Excellent communication and interpersonal skills.
• Customer-focused approach with a commitment to delivering exceptional service.
• Ability to work independently and as part of a team.
• Full UK Driving Licence with no more than 3 penalty points.
• Right to live and work in the UK.

Desirable

• Experience within the EV charging, clean energy, automotive, or smart mobility sectors.
• Previous experience providing technical support to customers or service teams.
• Experience participating in an on-call rota.
• Knowledge of network-connected devices and remote diagnostics.

We are an equal opportunities employer.

UK03 SWARCO Evolt Charging Spaces, The Maylands HP2 7TG Hemel Hempstead

Information on processing of your personal data is available https://www.swarco.com/privacy-information-applicants.