Customer Support Engineer (Dundee/North)

Swarco Traffic Holding AG; Hemel Hempstead; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Company vehicle

Training & certifications

Hybrid work

Career development

Job summary

SWARCO is expanding its EV charging team in Hemel Hempstead and seeks a hands-on Customer Support Engineer. You will maintain and service EV charging infrastructure, diagnose faults, and provide professional technical assistance to customers, ensuring reliable operation and high service standards.

The role offers hybrid working, company vehicle, and ongoing training and career development to empower you to excel within a growing smart mobility business.

Qualifications

• Engineering background or equivalent with problem-solving aptitude.
• Clear ability to troubleshoot electrical and electrical-network issues.
• Customer-facing service experience in a technical field.

Responsibilities

• Maintain, service and repair EV charging infrastructure.
• Diagnose faults and implement solutions to minimise downtime.
• Provide technical assistance to customers and clients.
• Undertake fault-finding, repairs and component replacement.
• Manage stock levels and order replacement parts as required.
• Complete service documentation and daily worksheets accurately.
• Collaborate with service team to keep sites operational and safe.

Skills

Fault-finding skills

Strong communication skills

Independent work with teamwork

Full UK Driving Licence

Right to work in UK

Customer service orientation

Education

Engineering degree or equivalent

Tools

Multimeter

Job description

Become part of our SWARCO team as

Location: Hemel Hempstead, HERTFORDSHIRE, United Kingdom | Full-time | Hybrid

Company Description

Become Part of SWARCO

At SWARCO, we are committed to shaping the future of smart mobility and sustainable transport solutions. We are looking for a motivated and customer-focused Customer Support Engineer to join our growing EV charging team based in Dundee.

This is an exciting opportunity for a hands-on engineer who enjoys problem-solving, working independently, and delivering excellent customer service. You will play a key role in maintaining and supporting EV charging infrastructure, ensuring customers receive a reliable and professional service experience.

As a Customer Support Engineer, you will:

• Carry out maintenance, servicing, and repair activities on EV charging infrastructure.
• Diagnose faults and implement effective solutions to minimise downtime.
• Support customers and clients by providing professional technical assistance.
• Undertake fault-finding, repairs, and component replacement activities.
• Manage stock levels and order replacement parts as required.
• Complete service documentation and daily worksheets accurately.
• Work collaboratively with colleagues across the wider service team.
• Ensure customer sites remain operational and compliant with service requirements.

Key Responsibilities

Service Delivery

• Maintain customer EV charging stations and associated equipment.
• Carry out planned and reactive maintenance activities.
• Complete repairs and replacement of defective components.
• Ensure all service activities are completed safely and efficiently.

Technical Support

• Diagnose hardware, software, and network-related issues.
• Provide effective fault-finding and troubleshooting support.
• Escalate complex issues when required whilst maintaining ownership of customer outcomes.
• Deliver high levels of customer service during all customer interactions.

Stock & Asset Management

• Order replacement parts and ensure appropriate stock replenishment.
• Maintain accurate records of parts usage and inventory levels.

Administration

• Complete daily worksheets and service reports accurately.
• Record mileage and vehicle information as required.
• Ensure all work is documented in accordance with company procedures.

Additional Requirements

• Flexibility to travel occasionally for on-site support when required.
• Willingness to participate in the on-call rota (currently 1 week in 5).
• Ability to work outside normal business hours when necessary to support customer requirements.

What We Offer

• Full product and technical training.
• Industry-recognised certifications delivered by SWARCO-approved trainers.
• Company vehicle.
• Opportunity to work within the fast-growing EV charging and smart mobility sector.
• Ongoing career development and progression opportunities.
• Supportive and collaborative team environment.

Profile

• Engineering background with verifiable references.
• Proven experience in a service engineering or field engineering role.
• Minimum of 2 years' experience in technical support, field service, or related engineering environments.
• Strong fault-finding and diagnostic skills.
• Experience using electrical testing equipment, including multimeters.
• Ability to trace continuity and undertake electrical testing safely.
• Practical hands-on engineering skills and confidence using tools and equipment.
• Excellent communication and interpersonal skills.
• Customer-focused approach with a commitment to delivering exceptional service.
• Ability to work independently and as part of a team.
• Full UK Driving Licence with no more than 3 penalty points.
• Right to live and work in the UK.
• Experience within the EV charging, clean energy, automotive, or smart mobility sectors.
• Previous experience providing technical support to customers or service teams.
• Experience participating in an on-call rota.
• Knowledge of network-connected devices and remote diagnostics.

We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment and be able to commit to a long term permanent role. We are an equal opportunities employer.

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UK03 SWARCO Evolt Charging
Spaces, The Maylands
HP2 7TG Hemel Hempstead

UK03 SWARCO Evolt Charging
Spaces, The Maylands
HP2 7TG Hemel Hempstead

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