EV Charging Customer Success Exec | Drive Net-Zero Impact

Ohme; Greater London; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Hybrid office

Private Health Insurance

Aegon Pension Scheme

Life Assurance 4x salary

Income Protection Scheme

Job summary

Ohme is seeking a Customer Success Executive to help customers install an EV charger as part of a growing, data-driven team. You will handle inquiries by phone and email, assist customers on their journey, and learn Ohme’s installation nuances for homes and third-party installers.

We value professionalism, proactive communication, and a positive attitude. The role offers a hybrid office setup, benefits, and a chance to contribute to a scaling cleantech venture.

Qualifications

• Professional and clear communication are essential for handling customer interactions.
• Reliable and punctual work ethic with a can-do attitude.
• Proactive mindset to seek ways to improve and help the team.
• Ambitious about targets and contributing to growth.
• Positive demeanor to maintain energy during busy periods.

Responsibilities

• Resolve inbound customer queries via phone and email, and other channels as launched.
• Make outbound communications to assist customers on their journey and progress.
• Become an expert in Ohme's installation process and installer needs.
• Meet KPIs related to productivity and quality, supporting team goals.

Skills

Professionalism

Communication

Reliability

Proactivity

Ambition

Curiosity

Hardworking

Job description

Ohme is seeking a Customer Success Executive to help customers install an EV charger as part of a growing, data-driven team. You will handle inquiries by phone and email, assist customers on their journey, and learn Ohme’s installation nuances for homes and third-party installers.

We value professionalism, proactive communication, and a positive attitude. The role offers a hybrid office setup, benefits, and a chance to contribute to a scaling cleantech venture.