Customer Success Executive

Ohme; Greater London; Hybrid; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Hybrid office

Private Health Insurance

Aegon Pension Scheme

Life Assurance 4x salary

Income Protection Scheme

Job summary

Ohme is seeking a Customer Success Executive to help customers install an EV charger as part of a growing, data-driven team. You will handle inquiries by phone and email, assist customers on their journey, and learn Ohme’s installation nuances for homes and third-party installers.

We value professionalism, proactive communication, and a positive attitude. The role offers a hybrid office setup, benefits, and a chance to contribute to a scaling cleantech venture.

Qualifications

• Professional and clear communication are essential for handling customer interactions.
• Reliable and punctual work ethic with a can-do attitude.
• Proactive mindset to seek ways to improve and help the team.
• Ambitious about targets and contributing to growth.
• Positive demeanor to maintain energy during busy periods.

Responsibilities

• Resolve inbound customer queries via phone and email, and other channels as launched.
• Make outbound communications to assist customers on their journey and progress.
• Become an expert in Ohme's installation process and installer needs.
• Meet KPIs related to productivity and quality, supporting team goals.

Skills

Professionalism

Communication

Reliability

Proactivity

Ambition

Curiosity

Hardworking

Job description

Ohme is on a mission to accelerate the global transition to clean, affordable energy. We do that by serving as an integrated hardware and software smart-grid platform, focused on the residential EV charging market.

The worlds of energy, transport and artificial intelligence are colliding and Ohme is at the heart of this new era. By using technology and data integrations to connect cars, chargers, people, energy providers and more, Ohme has a powerful platform that puts the consumer at the core.

Ohme has been selling its chargers to consumers since mid 2019 and has had exponential growth since. We are now operating in multiple countries and have partnerships with the likes of VW, Mercedes, Octopus Energy, and other innovative brands.

We are scaling up the business and are building out the team for rapid growth. If you're interested joining a fast-growing cleantech venture on a data and AI-first journey to speed up the global transition to clean, affordable energy, read on!

Your role:

We're looking for a Customer Success Executive to join our growing team. As a Customer Success (CS) Executive, you will play an important role in helping customers take a critical step in their journey to net zero, installing an EV charger.

Responsibilities:

• Resolve inbound customer queries via phone and email, and other channel such as live chat when we launch them
• Make outbound communications to help customers who are stuck on their journey and help them to progress
• Become an expert in Ohme's installation process, the nuances for customers and households under varying circumstances and the needs of our third party installers
• Meet individual KPIs corresponding to productivity and quality, and help contribute to our wider team goals

Who you are:

The main skills necessary for success are to be professional and to be a clear communicator. For us, being professional means being punctual and reliable, doing what you say you're going to do. Clear communication skills are important because some customers are more tech-savvy than others and we need to be able to communicate with all types of customers.

The most important thing to be successful is to have the right attitude:

• Be curious to learn about the world of EV charging, other teams at Ohme and working with AI
• Be proactive in seeking out ways to improve and ways to help the rest of the team
• Be ambitious, wanting to hit targets and go above and beyond for the good of the team
• Be positive, keeping energy high in moments when customer inflow is high and offering to lighten the mood if a colleague has had a tough call
• Be hard working, you're someone who is energised by the opportunity to work at a scaling company and contribute to its growth

Nice to haves:

• Previous customer facing experience
• Languages other than English

Our benefits:

• Competitive salary and bonus
• Hybrid office
• Private Health Insurance
• Aegon Pension Scheme
• Life Assurance Scheme with death in service benefit of 4x salary
• Income Protection Scheme for long term illness

Ohme is an equal opportunity employer. Diversity, Equity and Inclusion are at the heart of what we do and we encourage a culture where everyone can be themselves at work. We actively seek out a diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed and to feel included