European Operator

Simarco International; Stoke-on-Trent; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave

8 bank holidays

Company Pension Scheme

Discount platform

Full training and support

Cycle to work scheme

Pizza Fridays

Learning Management System

Mental health forum

Simarco Stars - Awards

Job summary

Simarco International is seeking a European Operator (Planner) in Stoke on Trent to join a fast-paced team. You will plan and coordinate European movements, maximise trailer payloads, and deliver excellent customer service to clients, suppliers and partners.

The role requires experience in European road freight, strong planning skills, and a proactive approach. Full training is provided for customs procedures; a European language is a bonus but not essential.

Qualifications

• Experience in European road freight forwarding.
• High level of customer service across face-to-face, telephone and email.
• Strong geographical knowledge and ability to plan European Groupage Trailers.
• Excellent customer service and commercial awareness.
• Proactive, problem-solving mindset and ability to work independently.
• Knowledge of customs procedures - full training provided if required.
• Ability to consolidate cargo in the UK with payload optimization insight.
• A European language would be a bonus but isn’t essential.

Responsibilities

• Plan and coordinate the smooth, cost-effective movement of goods across Europe.
• Build strong relationships with clients, suppliers and partners while delivering service excellence.
• Maximise trailer payloads and consolidate cargo efficiently.
• Take ownership of customer enquiries, solve problems, and maintain high service standards.
• Stay up to date with European transport regulations and market trends.
• Understand profit and loss and contribute to the company’s long-term success.
• Collaborate with departments to streamline processes and improve operations.

Skills

European road freight

Customer service

Route planning

Trailer payload optimization

Customs procedures knowledge

Independent working

Geographical knowledge

EU languages

Job description

Job Title: European Operator

Location: Stoke on Trent

Salary: Industry-leading salary

Hours: 37.5hrs - Monday to Friday

Simarco is an award-winning international logistics provider, driven by a deep understanding of the fast-paced nature of global trade. We specialise in delivering bespoke freight solutions across the UK, Europe, and worldwide, offering flexible, fully tailored services that are designed to meet the unique needs of our clients.

Are you an experienced European Road Freight Operator with a passion for logistics, planning, and delivering exceptional customer service? We are currently recruiting for a dynamic and detail-oriented European Operator (Planner) to join our fast-paced and friendly team in Stoke on Trent.

Here at Simarco, we believe that people are the heart of our business. It is their professionalism, dedication and experience that continues to be at the core of our success!

The Simarco Culture...

~ Communicate ~ Innovation ~ Accountability ~ Integrity ~

Key Skills and Qualifications to succeed in this role:

• Experience in European road freight forwarding
• High level of customer service both face to face, via the telephone and email
• Strong geographical knowledge and ability to plan European Groupage Trailers
• Excellent customer service and commercial awareness
• A proactive, problem‑solving mindset and ability to work independently
• Knowledge of customs procedures - (full training will be provided if required)
• Ability to consolidate cargo in the UK, with a good understanding on how to maximise their trailer payloads.
• A European language would be a bonus but isn't essential!

Key duties & Responsibilities:

• Planning and coordinating the smooth and cost-effective movement of goods across Europe
• Consistently utilise your customer service skills as you will be building strong relationships with clients, suppliers and partners
• Maximising trailer payloads and consolidating cargo efficiently
• Taking ownership of customer enquiries, problem solving and delivering high service standards
• Staying up to date with European transport regulations, customs procedures and market‑trends
• Understanding profit & loss and contributing to the company's long-term success
• Collaborate with various departments to streamline processes and improve operational efficiency
• Collaborate with various departments to streamline processes and improve operational efficiency

We can offer you:

• We offer a highly competitive salary
• 25 days annual leave, plus 8 bank holidays
• Company Pension Scheme
• Discount platform
• Full training and support
• Cycle to work scheme
• Regular engagement initiative including treat days and Pizza Fridays!
• Learning Management System for continuous learning
• Mental health forum in place to support with well being
• Simarco Stars - Awards and Recognition

Simarco International is committed to fostering a diverse, inclusive, and a respectful working environment. We welcome applications from individuals of all backgrounds, and we value the unique perspectives that a diverse workforce brings. We are driven by our core values of Integrity, Communication, Accountability, and Innovation, which influence how we work, collaborate, and grow as a business.