European Customer Success Director

sees.ai; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Ownership of international customer关系

EMI share option scheme

Competitive salary

Flexible hybrid working

Regular international travel

Job summary

sees.ai is seeking a Senior Relationship Owner to lead European customer engagements as we scale from trials to wide deployment across Europe. You will work across stakeholders in France and across operations, procurement and executive levels to define successful adoption and measurable value.

Based in London with hybrid working and regular travel to France and other European sites, you will partner with Delivery, Operations, Engineering and Commercial teams to deliver credible, commercial

Qualifications

• Fluent spoken and written French and English.
• Experience owning and growing complex, high-value enterprise customer relationships.
• Strong understanding of procurement, governance and executive stakeholder management.
• Ability to translate customer value into measurable outcomes.
• Willingness to travel regularly to France and across Europe.

Responsibilities

• Become sees.ai’s senior relationship owner for key European customers, starting with a major French operator.
• Define business case, outcomes and success measures for each stage of the relationship.
• Navigate procurement, governance and decision-making processes for rollout.
• Translate customer needs into briefs with Delivery, Operations and Engineering.
• Establish and run formal account governance with steering committees and reviews.
• Lead renewals, scope and pricing discussions with Commercial, Finance and Legal.
• Identify opportunities to expand sees.ai’s work across networks and operations.
• Manage transition of relationships from existing stakeholders and build Customer Success team.

Skills

Enterprise account management

French & English fluency

Procurement governance

Cross-functional collaboration

Team leadership

Job description

sees.ai is seeking a Senior Relationship Owner to lead European customer engagements as we scale from trials to wide deployment across Europe. You will work across stakeholders in France and across operations, procurement and executive levels to define successful adoption and measurable value.

Based in London with hybrid working and regular travel to France and other European sites, you will partner with Delivery, Operations, Engineering and Commercial teams to deliver credible, commercial