Senior Customer Success Leader, UK & US (Energy)

sees.ai; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

EMI share option

Flexible hybrid working

Regular travel

Job summary

sees.ai seeks a Customer Success Account Director to own the UK and US foundation account with the UK’s leading electricity transmission operator. Based in London, you will collaborate across Delivery, Operations, Engineering and Commercial to define value and drive adoption.

The role involves developing the business case, measuring success, and leading a Customer Success team as the account expands both domestically and internationally.

Qualifications

• Proven experience owning and growing complex, high-value enterprise customer relationships across large organisations.
• Experience serving energy, utility or critical infrastructure sectors.
• Ability to navigate procurement, governance and executive decision-making processes.

Responsibilities

• Own senior relationship with the UK foundation customer and grow the account.
• Define business case, outcomes and success measures for each stage.
• Ensure the customer realises value sees.ai delivers across operations.
• Navigate procurement, governance and decision-making to support adoption.
• Translate customer needs into briefs with Delivery, Operations and Engineering.
• Establish and run formal account governance and executive reviews.
• Lead renewal, scope and pricing discussions with Commercial, Finance and Legal.
• Identify and develop opportunities to extend sees.ai’s work.
• Support development of customer relationships in the US.
• Recruit, develop and lead the Customer Success team as the account grows.

Skills

Enterprise relationships

Energy/utility sector

Stakeholder management

Contract renewals & pricing

Team leadership

Cross-functional collaboration

Travel readiness

Job description

sees.ai seeks a Customer Success Account Director to own the UK and US foundation account with the UK’s leading electricity transmission operator. Based in London, you will collaborate across Delivery, Operations, Engineering and Commercial to define value and drive adoption.

The role involves developing the business case, measuring success, and leading a Customer Success team as the account expands both domestically and internationally.