Senior CS Director, UK & US Energy Accounts

Sees; Greater London; Híbrido; GBP 110 000 - 160 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

EMI share-option scheme

Flexible hybrid working

Regular travel

Resumo da oferta

sees.ai is seeking a Senior Customer Success Account Director to own our UK & US foundational customer relationship in the energy/critical infrastructure sector. Based in London with hybrid working, you will drive value, define business cases, and oversee governance across Delivery, Operations, Engineering and Commercial teams.

You will lead the Customer Success function as the account grows, including recruiting and developing the team, expanding the relationship in the UK and helping build the

Qualificações

• Proven experience serving the energy, utility or critical infrastructure sector.
• Significant experience owning and growing complex, high-value enterprise customer relationships.
• Strong experience in managing relationships with senior stakeholders in large organisations.
• Experience navigating procurement, governance and decision-making processes.
• Ability to translate customer value into measurable outcomes.
• Experience leading teams and developing talent to support account growth.

Responsabilidades

• Become the senior relationship owner for the UK foundational customer, with responsibility for growing the account.
• Define the business case, outcomes and measures of success for each stage.
• Ensure the customer realises value sees.ai creates across operations.
• Navigate procurement, governance and decision-making processes to support adoption.
• Translate customer needs into clear briefs for delivery and engineering teams.
• Establish and run formal account governance and executive reporting.
• Lead renewals, scope and pricing discussions with Commercial and Legal.
• Identify opportunities to extend sees.ai’s work across networks and operations.
• Support development of the US customer relationship.
• Recruit, develop and lead the Customer Success team as the account grows.
• Build relationships with other prospects and customers as the business evolves.

Conhecimentos

Energy sector experience

Enterprise relationship management

Stakeholder management

Commercial judgment

Renewals & pricing

Willingness to travel

Descrição da oferta de emprego

sees.ai is seeking a Senior Customer Success Account Director to own our UK & US foundational customer relationship in the energy/critical infrastructure sector. Based in London with hybrid working, you will drive value, define business cases, and oversee governance across Delivery, Operations, Engineering and Commercial teams.

You will lead the Customer Success function as the account grows, including recruiting and developing the team, expanding the relationship in the UK and helping build the