Europe Fire & Security Service Growth Leader

jci; Manchester; On-site; GBP 150,000 - 190,000; Full time

Job summary

Johnson Controls in Europe is seeking a Director Fire & Security Service Growth to drive a multi-country growth agenda across our Fire & Security business. You will shape service growth, lead campaigns, and align with senior leaders to deliver value.

The role requires over 10 years in service-focused environments, strong financial acumen, and experience in international, matrix organizations. MBA is an advantage and travel across Europe is expected.

Qualifications

• University degree or equivalent professional experience; MBA is an advantage.
• More than 10 years of experience within a service-focused business environment.
• Proven success in driving commercial growth and delivering measurable business results.
• Strong understanding of service business models, sales excellence, and customer lifecycle management.
• Experience working in international and matrix organizations.
• Strong financial and commercial acumen with the ability to translate data into action.
• Excellent stakeholder management, communication, and influencing skills.
• Demonstrated ability to lead strategic initiatives across multiple countries and functions.
• Passion for customer success, continuous improvement, and business transformation.

Responsibilities

• Lead and execute the European service growth strategy for recurring and non-recurring service business.
• Drive service sales performance and support country teams in achieving ambitious growth targets.
• Deploy and drive service sales campaigns, lifecycle value propositions, and customer-focused growth programs.
• Partner with service operations leadership to establish scalable models for continuous revenue generation.
• Leverage CRM and digital sales tools to improve pipeline management and sales effectiveness.
• Monitor business performance through KPIs, identify opportunities, and implement corrective actions.

Skills

Stakeholder management

Communication

Influencing skills

Strategic initiatives leadership

Sales excellence

Customer lifecycle management

Education

University degree

MBA (advantage)

Tools

CRM software

Job description

Johnson Controls in Europe is seeking a Director Fire & Security Service Growth to drive a multi-country growth agenda across our Fire & Security business. You will shape service growth, lead campaigns, and align with senior leaders to deliver value.

The role requires over 10 years in service-focused environments, strong financial acumen, and experience in international, matrix organizations. MBA is an advantage and travel across Europe is expected.