Director Fire & Security Service Growth Europe

Johnson Controls, Inc.; Manchester; On-site; GBP 120,000 - 180,000; Full time

Job summary

Johnson Controls in Europe seeks a Director (m/f/d) Fire & Security Service Growth Europe to drive the European service growth strategy for recurring and non-recurring revenue across multiple countries and lines. You will collaborate with senior leaders to turn growth opportunities into measurable results.

You will lead campaigns, develop value propositions, and partner with service operations to scale revenue, while leveraging CRM and digital tools to optimize pipeline and enable

Qualifications

• More than 10 years of experience within a service-focused business environment.
• Proven success in driving commercial growth and delivering measurable business results.
• Strong understanding of service business models, sales excellence, and customer lifecycle management.
• Experience working in international and matrix organizations.

Responsibilities

• Lead and execute the European service growth strategy for recurring and non-recurring service business.
• Drive service sales performance and support country teams in achieving ambitious growth targets.
• Deploy and drive service sales campaigns, lifecycle value propositions, and customer-focused growth programs.
• Partner with service operations leadership to establish scalable models for continuous revenue generation.
• Leverage CRM and digital sales tools to improve pipeline management and sales effectiveness.
• Monitor business performance through KPIs, identify opportunities, and implement corrective actions where required.
• Collaborate with marketing, service, and lead generation teams to increase pipeline creation and conversion rates.
• Analyze market trends, customer insights, and competitive developments to identify new growth opportunities.
• Lead training and enablement initiatives to strengthen product knowledge, sales capabilities, and customer engagement.
• Act as the European subject matter expert and key stakeholder for service growth programs and deployments.

Skills

Leadership

Commercial growth

Stakeholder management

International experience

Financial acumen

Sales excellence

Education

University degree

MBA

Job description

Director Fire & Security Service Growth Europe

Shape the Future of Service Growth Across Europe

Join Johnson Controls and play a key role in accelerating service growth across our Fire & Security business in Europe. As Director (m/f/d) Fire & Security Service Growth Europe, you will drive strategic initiatives and sales campaigns that expand recurring and non-recurring service revenues, strengthen customer relationships, and enable sustainable business growth across multiple countries and business lines.

Working closely with senior leaders, service organizations, sales and marketing teams, you will transform growth opportunities into measurable business results.

What You Will Do

• Lead and execute the European service growth strategy for recurring and non-recurring service business.
• Drive service sales performance and support country teams in achieving ambitious growth targets.
• Deploy and drive service sales campaigns, lifecycle value propositions, and customer-focused growth programs.
• Partner with service operations leadership to establish scalable models for continuous revenue generation.
• Leverage CRM and digital sales tools to improve pipeline management and sales effectiveness.
• Monitor business performance through KPIs, identify opportunities, and implement corrective actions where required.
• Collaborate with marketing, service, and lead generation teams to increase pipeline creation and conversion rates.
• Analyze market trends, customer insights, and competitive developments to identify new growth opportunities.
• Lead training and enablement initiatives to strengthen product knowledge, sales capabilities, and customer engagement.
• Act as the European subject matter expert and key stakeholder for service growth programs and deployments.

What We Are Looking For

• University degree or equivalent professional experience; MBA is an advantage.
• More than 10 years of experience within a service-focused business environment.
• Proven success in driving commercial growth and delivering measurable business results.
• Strong understanding of service business models, sales excellence, and customer lifecycle management.
• Experience working in international and matrix organizations.
• Strong financial and commercial acumen with the ability to translate data into action.
• Excellent stakeholder management, communication, and influencing skills.
• Demonstrated ability to lead strategic initiatives across multiple countries and functions.
• Passion for customer success, continuous improvement, and business transformation.

Why Johnson Controls?

This is an opportunity to make a significant impact on the future growth of one of the world's leading smart building, fire, and security organizations. You will work in a dynamic international environment, collaborate with senior leaders across Europe, and help shape innovative service strategies that deliver value to customers and drive business success.