Director Fire & Security Service Growth Europe

YDU JC Air Cond & Ref Inc.- Dubai; Manchester; On-site; GBP 120,000 - 180,000; Full time

Job summary

Johnson Controls seeks a Director (m/f/d) to shape and accelerate Europe-wide fire and security service growth. You will lead the European service growth strategy, drive sales performance, and partner across countries to deliver measurable revenue expansion and improved customer engagement.

The role requires a top-tier university degree (MBA preferred) and 10+ years in service-focused environments, with a track record of leading strategic initiatives across multiple nations.

Qualifications

• Experience leading strategic initiatives across multiple countries and functions.
• Proven ability to drive commercial growth and deliver measurable business results.
• Strong understanding of service business models, sales excellence, and customer lifecycle management.
• Excellent stakeholder management, communication, and influencing skills.

Responsibilities

• Lead and execute the European service growth strategy for recurring and non-recurring service business.
• Drive service sales performance and support country teams in achieving ambitious growth targets.
• Deploy and drive service sales campaigns, lifecycle value propositions, and customer-focused growth programs.
• Partner with service operations leadership to establish scalable models for continuous revenue generation.
• Leverage CRM and digital sales tools to improve pipeline management and sales effectiveness.
• Monitor business performance through KPIs, identify opportunities, and implement corrective actions where required.
• Collaborate with marketing, service, and lead generation teams to increase pipeline creation and conversion rates.
• Analyze market trends, customer insights, and competitive developments to identify new growth opportunities.
• Lead training and enablement initiatives to strengthen product knowledge, sales capabilities, and customer engagement.
• Act as the European subject matter expert and key stakeholder for service growth programs and deployments.

Skills

Strategic leadership

Stakeholder management

Influencing skills

Customer lifecycle

Education

University degree

MBA preferred

Job description

Director (m/f/d) Fire & Security Service Growth Europe

Shape the Future of Service Growth Across Europe Join Johnson Controls and play a key role in accelerating service growth across our Fire & Security business in Europe.

What You Will Do

• Lead and execute the European service growth strategy for recurring and non-recurring service business.
• Drive service sales performance and support country teams in achieving ambitious growth targets.
• Deploy and drive service sales campaigns, lifecycle value propositions, and customer-focused growth programs.
• Partner with service operations leadership to establish scalable models for continuous revenue generation.
• Leverage CRM and digital sales tools to improve pipeline management and sales effectiveness.
• Monitor business performance through KPIs, identify opportunities, and implement corrective actions where required.
• Collaborate with marketing, service, and lead generation teams to increase pipeline creation and conversion rates.
• Analyze market trends, customer insights, and competitive developments to identify new growth opportunities.
• Lead training and enablement initiatives to strengthen product knowledge, sales capabilities, and customer engagement.
• Act as the European subject matter expert and key stakeholder for service growth programs and deployments.

What We Are Looking For

• University degree or equivalent professional experience; MBA is an advantage.
• More than 10 years of experience within a service-focused business environment.
• Proven success in driving commercial growth and delivering measurable business results.
• Strong understanding of service business models, sales excellence, and customer lifecycle management.
• Experience working in international and matrix organizations.
• Strong financial and commercial acumen with the ability to translate data into action.
• Excellent stakeholder management, communication, and influencing skills.
• Demonstrated ability to lead strategic initiatives across multiple countries and functions.
• Passion for customer success, continuous improvement, and business transformation.

Why Johnson Controls?

This is an opportunity to make a significant impact on the future growth of one of the world's leading smart building, fire, and security organizations. You will work in a dynamic international environment, collaborate with senior leaders across Europe, and help shape innovative service strategies that deliver value to customers and drive business success.

Ready to drive the next stage of service growth across Europe? We look forward to hearing from you.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.