Director Fire & Security Service Growth Europe

jci; Manchester; On-site; GBP 150,000 - 190,000; Full time

Job summary

Johnson Controls in Europe is seeking a Director Fire & Security Service Growth to drive a multi-country growth agenda across our Fire & Security business. You will shape service growth, lead campaigns, and align with senior leaders to deliver value.

The role requires over 10 years in service-focused environments, strong financial acumen, and experience in international, matrix organizations. MBA is an advantage and travel across Europe is expected.

Qualifications

• University degree or equivalent professional experience; MBA is an advantage.
• More than 10 years of experience within a service-focused business environment.
• Proven success in driving commercial growth and delivering measurable business results.
• Strong understanding of service business models, sales excellence, and customer lifecycle management.
• Experience working in international and matrix organizations.
• Strong financial and commercial acumen with the ability to translate data into action.
• Excellent stakeholder management, communication, and influencing skills.
• Demonstrated ability to lead strategic initiatives across multiple countries and functions.
• Passion for customer success, continuous improvement, and business transformation.

Responsibilities

• Lead and execute the European service growth strategy for recurring and non-recurring service business.
• Drive service sales performance and support country teams in achieving ambitious growth targets.
• Deploy and drive service sales campaigns, lifecycle value propositions, and customer-focused growth programs.
• Partner with service operations leadership to establish scalable models for continuous revenue generation.
• Leverage CRM and digital sales tools to improve pipeline management and sales effectiveness.
• Monitor business performance through KPIs, identify opportunities, and implement corrective actions.

Skills

Stakeholder management

Communication

Influencing skills

Strategic initiatives leadership

Sales excellence

Customer lifecycle management

Education

University degree

MBA (advantage)

Tools

CRM software

Job description

Director Fire & Security Service Growth Europe

Shape the Future of Service Growth Across Europe

Join Johnson Controls and play a key role in accelerating service growth across our Fire & Security business in Europe. As Director (m/f/d) Fire & Security Service Growth Europe, you will drive strategic initiatives and sales campaigns that expand recurring and non-recurring service revenues, strengthen customer relationships, and enable sustainable business growth across multiple countries and business lines.

Working closely with senior leaders, service organizations, sales and marketing teams, you will transform growth opportunities into measurable business results.

What You Will Do

• Lead and execute the European service growth strategy for recurring and non-recurring service business.
• Drive service sales performance and support country teams in achieving ambitious growth targets.
• Deploy and drive service sales campaigns, lifecycle value propositions, and customer-focused growth programs.
• Partner with service operations leadership to establish scalable models for continuous revenue generation.
• Leverage CRM and digital sales tools to improve pipeline management and sales effectiveness.
• Monitor business performance through KPIs, identify opportunities, and implement corrective actions where required.
• Collaborate with marketing, service, and lead generation teams to increase pipeline creation and conversion rates.
• Analyze market trends, customer insights, and competitive developments to identify new growth opportunities.
• Lead training and enablement initiatives to strengthen product knowledge, sales capabilities, and customer engagement.
• Act as the European subject matter expert and key stakeholder for service growth programs and deployments.

What We Are Looking For

• University degree or equivalent professional experience; MBA is an advantage.
• More than 10 years of experience within a service-focused business environment.
• Proven success in driving commercial growth and delivering measurable business results.
• Strong understanding of service business models, sales excellence, and customer lifecycle management.
• Experience working in international and matrix organizations.
• Strong financial and commercial acumen with the ability to translate data into action.
• Excellent stakeholder management, communication, and influencing skills.
• Demonstrated ability to lead strategic initiatives across multiple countries and functions.
• Passion for customer success, continuous improvement, and business transformation.

Why Johnson Controls?

This is an opportunity to make a significant impact on the future growth of one of the world's leading smart building, fire, and security organizations. You will work in a dynamic international environment, collaborate with senior leaders across Europe, and help shape innovative service strategies that deliver value to customers and drive business success.