Europe Cybersecurity Customer Success Manager

Dragos, Inc.; United Kingdom; Remote; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Competitive Equity Package

Job summary

Dragos, Inc. is seeking a Customer Success Manager for EUROPE to serve as a trusted advisor to industrial clients throughout their Dragos journey. You will drive adoption, ensure satisfaction, and align our security solutions with customers’ operational goals.

You will bridge Dragos and customers, advocating for success while coordinating with internal teams for world-class delivery. The role emphasizes post-sales leadership across Europe, with remote-first collaboration, cross-time-zone

Qualifications

• 5+ years in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors.
• Familiarity with ICS, OT security, or critical infrastructure environments preferred.
• Proven ability to manage complex customer relationships and influence stakeholders.
• Experience working with EUROPE clients and understanding regional practices and cultures.
• Excellent communication, presentation, and relationship-building skills.
• Comfortable working independently across time zones in a remote-first environment.
• Multilingual candidates, particularly those speaking German and other European languages, highly preferred.

Responsibilities

• Serve as the primary post-sales point of contact for customers in the EUROPE region.
• Drive onboarding, implementation, and adoption of Dragos solutions.
• Partner with customers to define success criteria and achieve measurable outcomes.
• Conduct regular business reviews to assess value realization and identify expansion opportunities.
• Relay customer feedback to Product, Engineering, and Sales teams internally.
• Manage renewals and support customer retention efforts.
• Collaborate with Sales, Professional Services, and Support to ensure a seamless customer experience.
• Travel across the region up to 30% to build relationships and drive engagement.
• Monitor and manage customer health metrics and address risks to ensure account stability.
• Develop and execute at-risk account recovery plans.

Skills

Customer Success

Account Management

Cybersecurity

Stakeholder Influence

Remote Work

Europe Experience

Job description

Dragos, Inc. is seeking a Customer Success Manager for EUROPE to serve as a trusted advisor to industrial clients throughout their Dragos journey. You will drive adoption, ensure satisfaction, and align our security solutions with customers’ operational goals.

You will bridge Dragos and customers, advocating for success while coordinating with internal teams for world-class delivery. The role emphasizes post-sales leadership across Europe, with remote-first collaboration, cross-time-zone